Robert Riggs

Experience

• 

  DHL

  Jan 1997 - Jan 2005

  Hub Services Supervisor

  Responsible for the safe unloading, reloading and timely departure of air craft. Training, manage deice teams, back up to the ramp manager, supervise 25+ direct reports and 200+indirect reports, communicate GSE maintenance issues with the GSE department, assist departments with staffing as needed

• 

  TFE Logistics

  Aug 2007 - Feb 2009

  Operations Manager

  Supervised the picking operation in a satellite facility. Receiving product in, setting product up for picking, pick customer orders, provided Value Added Services as requested, and ship the order to the customers. Cross trained associates to work in all areas within my facility, provided assistance to the main operation when it was needed. Communicated with the replenishment department for timely arrival of product, streamlined the operation keeping my facility operational and eliminating all downtime from lack of work. Certified trainer on all warehouse equipment, picking and Value Added Services. Created the most productive shift for this contract. Show less

• 

  GSI Commerce

  Oct 2009 - Dec 2009

  Supervisor

  Seasonal contract position. Peak season for this distribution center is fall, primarily christmas and NFL.. Responsible for order shipment, accuracy, and tilt tray maintenance. Assisted in picking and receiving as needed.

• 

  Internal Revenue Service

  Feb 2010 - Jun 2011

  Customer Service Representantive

  Assisting and educating the business taxpayer via telephone and paper cases.

• 

  NFI Industries

  Jun 2011 - Dec 2017

  Operations Manager

  Manage receiving, replenishment, picking, packing, QC, inventory and shipping. Maintain safety ledgers, head the safety committee, conduct safety meetings, ensure the pre-operation equipment checklists are completed daily and accurately. Report all equipment issues to Corporate Office for repair approval. Enforce compliance with OSHA regulations and company policy and protocol. Responsible for orders to ship timely and accurately. Respond to customer complaints and issues resolving them quickly. Scheduling freight pickups and deliveries. Conducting cycle counts and monitoring inventory control. Certified trainer on all warehouse equipment, Picking, packing, auditing, receiving and replenishment. Cross train employees to provide flexibility across departments. Establish and adhere to SOP for each position, maintaining record accuracy of employee certifications. Show less

• 

  Northern Kentucky University

  Sept 2016 - May 2020

  Graduate Student

  I completed the Master of Science in Computer Science Program

• 

  Great American Insurance Group

  Dec 2017 - Feb 2019

  Software Quality Assurance Intern

  Analyse test failures from automated regression suites utilizing VM's, Jenkins and TEAM, run test suites and individual test for various Business Units and product streams. Conduct analysis and report finding to team members and test creators to update test info, database or report an issue with code. Manage test results report and update as results and tests change.

• 

  Car-Part.com

  Feb 2019 - now

  Software Quality Assurance Tester