Kelly Schaffer, M.A.

Experience

• 

  Olympus Corporation of Americas

  Mar 2008 - Jan 2011

  • Responsible for managing the learning management system• Managed training department function and two employees• Revamped new hire program which led to cost savings by maximizing trainer resources and reducing onboarding time by 1 week• Developed micro-learnings and on-the-job training, resulting in a 25% increase in the number of accounts completed by each representative daily• Designed, developed, and implemented all training programs for both technical and behavioral skills in various formats Mas kaunti Assessed, developed, implemented and evaluated technical and sales training for medical and surgical device programs. Initiated and delivered soft skills training, including adult learning principles to employees including management level. Collaborated with management to assess, develop and implement training for new hire managers. Provided on-site and in-house customer training. Developed, implemented and evaluated a new hire training program. Evaluate training materials prepared by instructors, such as outlines, text, or handouts. Mas kaunti

  • Senior Technical Trainer

    Jan 2011 - Jan 2011

  • Technical Trainer

    Mar 2008 - Jan 2011
• 

  Community Health Systems

  Jan 2015 - May 2019

  Training and Development Lead

  Oversaw training department function including project/training assignments, development of departmental training standards, policies and procedures and the research and implementation of more effective training standards to meet organizational needs. Trained new hires and existing staff in all phases of the hospital revenue cycle process including but not limited to, scheduling, insurance verification, collections and customer service. Led the development and implementation of leadership development training to include Coaching and Feedback, Effective Communication Skills, Conflict Resolution and Emotional Intelligence. Performed needs analysis with each department and incorporated instructional design principles to create appropriate training modules. Designed, developed, implemented and trained on all existing and future software systems. Mas kaunti

• 

  Piramal Critical Care Inc.

  May 2019 - Jan 2021

  Regional Learning Manager

  • Onboarded and directed site training teams in global operations processes. training programs and the learning management system• Spearheaded the development of a Leadership Development program that improved year-end performance feedback scores by 10%• Developed a blended new hire training program that reduced onboarding time by 2 weeks and increased operational efficiency• Managed annual learning needs assessment process and designed and delivered 10 behavioral and leadership programs that aligned with business goals• Created a standardization model for department processes and training materials including procedures, training manuals, presentations, digital content, and training aids• Implemented and managed two learning management systems (ComplianceWire and SumTotal) and built role-based curricula to address training gaps which increased skill proficiency by 20%• Performed training impact assessment with new or revised documents• Developed LMS engagement strategy that increased employee use to 95% in self-directed learning Mas kaunti

• 

  Resilience

  Jan 2021 - Jan 2023

  Senior Manager, Global Training and Development

  • Instrumental in building a Global Training department by developing processes and procedures, training department structure and standardization model, and master training plan• Recommended and developed engaging and high-impact training solutions for 15 new projects that successfully aligned training objectives with business outcomes• Devised training strategy for the launch of a new quality system and supporting documentation that was instrumental in achieving 100% of employees trained by go-live• Developed a Train-the-Trainer program in Instructor-led, Virtual Instructor-led and On-the-Job training that increased trainer resources by 50%• Created a GxP functional academy with role-specific training for Data Integrity, Inspection Readiness and general GxP training topics• Implemented a Training Metrics Dashboard and established key performance indicators to assess learning program effectiveness across the business• Instituted and led a training Community of Practices (CoP) across 5 sites to drive best practices and continuous improvement company-wide• Designed, developed and maintained a Training and Development Wiki page as a single source of information• Led the LMS implementation, architecture, continuous improvement, and integration of new sites• Wrote and implemented training procedures and processes across the network Mas kaunti

• 

  Kenvue

  Jan 2024 - now

  Learning and Development Manager

  • Develop a training strategy for the launch of Talent of the Future initiative.• Build current and future capabilities skills matrix by assessing skill gaps and creating targeted training solutions• Research and build a business case for innovative ways to improve training delivery through AI and other methods.

• 

  Bluebird bio

  Mar 2024 - Jan 2024

  Senior Learning and Development Consultant

  • Led the administration and continuous improvement of the Learning Management System (LMS), optimizing architecture and creating role-based training plans to address skill gaps• Utilized feedback and evaluation data to improve learning programs by designing 4 elearning solutions