Uday Godbole

Experience

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  JAYTECH

  Dec 2000 - Nov 2002

  Customer Support Officer

  Remote technical Support for Gateway Computers. Training and guiding customers to resolve their technical issues and responsible for overall customer satisfaction

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  Stream Tracmail

  Nov 2002 - Dec 2003

  Support Service Representative

  End to end technical support for HP Desktops, All in one Printers, Scanners.

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  Convergys

  Jun 2004 - Dec 2004

  Technical Support Officer-Tier 2 Support

  Remote Technical Support for AT&T customers over the phone . Promoted to Tier II support in a short duration to handle escalation calls

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  Convergys India Services Pvt Ltd, Pune

  Mar 2005 - Mar 2007

  Server Support Engineer and Technical Lead (Client Microsoft)

  Worked with Small Business Server Team for Enterprise Platform Support for Microsoft Gold Certified Partners, as an AssistantTech-Lead.

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  Mphasis an HP Company

  Mar 2007 - Apr 2017

  • Managing IT Service Delivery team of 150 Technical Support staff, including Team Leads, SME's, People care managers and taking responsibility for Data Center Services, Asset Management.• Manage deliverables, client SPOC for onsite and offshore teams, meets client requirements in compliance with contracted SLAs. Monitor and manage the performance of service delivery to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. • SLA's are achieved or met (exceeded) as per the client expectations. • Work with the customer (project office) to understand issues and requirements and responds to requests for new services to help grow the business. To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.• To provide reports to an agreed schedule (or on request), including management and account performance reports.• Host client service review meetings to measure performance reports, service improvements, quality and processes. Proactive problem identification to prevent escalation.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in accomplishment of service deliverables and targets.• Creating and sustaining a dynamic environment that fosters development of opportunities and motivates high performance amongst team members. • Responsible for hiring, staffing, attrition management and maintaining a diverse and effective workforce.• Responsible for mentoring, developing team members, and ensure career development activities of the direct staff. Show less Assisting in providing remote infrastructure support to the client for Datacenters in USProviding best shore support for IT Infrastructure of Xerox Data centers across the US.Windows Server Administration, AD user account Management while manging tickets using Asset center system for Incident Management, Change ManagementAccountable for supervising server using MOM, Dell Open manager and HP insight Manager and on-call support for weekends on rotational basis. Carrying out follow up the ITIL Framework in order to support the customer infrastructure like Incident Management, Change Management and Problem Management using Asset center. Providing leadership to new team members regarding process & environment pertaining to client requirements. Show less

  • Delivery Manager (Client-BP)

    Nov 2012 - Apr 2017

  • Client Operations Manager (Client- BP)

    May 2011 - Oct 2012

  • Team Leader (Client BP)

    Mar 2009 - Jun 2011

  • Situation Management Team SA (Client Xerox)

    Mar 2007 - Mar 2009
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  MPHASIS UK LIMITED

  May 2017 - Jul 2020

  Review, propose, track & execute the overall technology roadmap across technology tracks. Define & streamline Build process / activities; Define build standards SuggestTechnology optimization changes. Redesign/change of IT infrastructure in line with industry standard best practices Review, Produce (if approved by VWG) & Challenge HLD/LLD, for its roll out. Implement theTechnology role out & hands on along with the team. Participate & contribute in the client discussions.discussion with client solution architect. Show less

  • Technical Architect (Network Rail-UK)

    Apr 2019 - Jul 2020

  • Technical Manager (Client-Volkswagen UK)

    May 2017 - Apr 2019
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  Mphasis

  Jul 2020 - now

  Infrastructure Manager