Jacob Broom

Experience

• 

  Six Flags

  Aug 2019 - Jan 2020

  Ride Operator

  As a Ride Operator for the Superman at Six Flags Over Texas, I ensured guest safety and satisfaction through:• Operating the ride according to strict safety protocols• Assisting guests with boarding and exiting• Conducting pre-ride inspections and reporting issues• Managing guest queues and enhancing the overall experience• Responding effectively to emergencies and providing first aid when necessary• Collaborating with team members to maintain a clean and efficient ride areaThis role developed my customer service, communication, and operational skills, contributing to a memorable guest experience. Show less

• 

  Saltgrass Steak House

  May 2021 - Aug 2022

  To-Go/Server

  • Managed and accurately processed customer orders using the POS system, ensuring precise cash handling and resolving discrepancies.• Packaged orders efficiently while maintaining high standards of customer satisfaction.• Greeted customers in a timely, friendly, and professional manner, both over the phone and in person, utilizing exceptional customer service skills.

• 

  Jmbsoles

  Mar 2022 - Mar 2023

  Owner

  As the Owner & Operator of Jmbsoles, I managed all aspects of buying, selling, and trading luxury shoes, generating five figures in sales while balancing school and other activities. Key responsibilities included:• Conducted daily transactions of luxury shoes, ensuring profitability and customer satisfaction.• Managed costs, revenue, and profit using Excel spreadsheets.• Created and maintained an engaging social media presence to attract and retain customers.• Built strong relationships through effective negotiation and interpersonal skills.• Efficiently balanced self-employment with academic commitments.This experience enhanced my entrepreneurial, financial, and business management skills. Show less

• 

  Sigma Phi Epsilon (Official)

  Feb 2023 - Nov 2024

  • Elected to lead and represent a chapter consisting of 170+ men• Coordinate with executive board, chapter membership, alumni board, and office of fraternity affairs• Oversee budget collection and execution of over $300,000 throughout a fiscal year• Delegate assignments to internal committees and executive council in order to keep structure • Managed all aspects of household operations, including budgeting, procurement, and maintenance• Communicated with 80 members daily on house updates, weekly chores, and other potential problems arising • Managed a budget of $20,000 and recruited 45+ members for the fraternity• Planned events and communicated efficiently between potential new members and active members• Created excel sheets, google calendars, and PowerPoints to organize information on potential new members with regional rush teams

  • President

    Nov 2023 - Nov 2024

  • House Manager

    May 2023 - Nov 2023

  • Rush Chairman

    Feb 2023 - Aug 2023
• 

  Pine Cove

  May 2023 - Aug 2023

  Camp Counselor

  • Cultivated relationships with campers and fellow counselors through dynamic interpersonal skills.• Led the ropes course, ensuring safety and enjoyment for all participants on the zip line.

• 

  Oklahoma State University

  Aug 2023 - Dec 2023

  Teacher Assistant/Peer Mentor

  • Aided first-year students in navigating college and academics within the Spears Business School• Met with 10 students weekly to monitor their academic progress, promote healthy habits, and support their overall college experience

• 

  Dominion Bank

  May 2024 - Aug 2024

  Commercial Banking Intern

  As a Commercial Banking Intern in the Lending Department at Dominion Bank, I've had the opportunity to develop and hone my financial analysis and client service skills through a variety of responsibilities:• Conduct comprehensive research on companies to support lending decisions and provide insightful analysis for the senior banking team.• Assist with filing tax return extensions, ensuring compliance with regulatory deadlines and accuracy in documentation.• Update quarterly memos with the latest financial data and analysis, contributing to the preparation of reports used in strategic decision-making.• Collaborate with the lending department to support the processing and management of commercial loans, gaining hands-on experience in the banking and finance industry.This internship has provided me with a solid foundation in commercial banking, enhancing my analytical abilities, attention to detail, and understanding of financial operations within a banking context. Show less

• 

  ESPN

  Sept 2024 - now

  Utility Engineer

  Field Utility for ESPN & ABCAudio & broadcasting for CFB