Melissa Bay

Experience

• 

  Boston Pizza

  Sept 2006 - Feb 2014

  Restaurant Manager

  RECRUITER- Successfully landed a management promotion after demonstrating high success with clients and co-workers. Additionally, was offered the opportunity to head the Human Resources function for th the restaurant. The role primarily focused on recruitment and training.- Utilized media outlets to post job advertisements, organized and conducted interviews, conducted reference checks recruited over 20 employees, hosted orientations and prepared training schedules for new and promoted staff.- Collaborated with two other colleagues and created an improved training program, which helpedensure consistent service levels and reduced labour costs.- Organized and hosted a work seminar consisting of over 50 people, regarding improved trainingpractices and the Boston Pizza Guest Service Model.RESTAURANT MANAGER- Trained over 50 employees in both the areas of management and serving.- Organized a number of events including: team building events, staff social events, and worktraining seminars.- Motivated and supported the service team while ensuring they provided exceptional guest service.- Calculated restaurant cash inflow and prepared cash deposits in a professional and timely manner.- Investigated and determined solutions in cases when totals failed to balance.SERVER- Managed daily cash receipts averaging $500, with highs ranging over $2000, while maintaining apositive and influential attitude throughout the shift.- Served an average of 50 guests a day, taking and delivering orders while creating a memorableexperience to increase customer retention.- Created great relationships with guests that has led to high volumes of return clientele.- Received multiple guest satisfaction evaluations complimenting my exceptional guest service skills.- Ability to understand and converse with a variety of guests from many different cultures. Show less

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  Creation Technologies

  Jul 2013 - Dec 2019

  Human Resources Generalist

  In a nutshell, as a People & Culture Generalist I take pride in being one of the cultural champions of our business unit of nearly 500 team members. My primary responsibility is to ensure I provide everyone in our unit with friendly, efficient and responsive support. A summary of my core responsibilities include, but are not limited to, the following:RECRUITMENT• Over my 5+ years at Creation I have welcomed over 200 employees to our family!• Provided full-­cycle recruitment including: pre-­screening, applicant tracking, interviews,reference checks, offer letters, new hire packages, and onboarding• Proactively utilized LinkedIn Recruiter tool to target potential candidates for senior rolesBENEFITS• Supported our health benefits administration, including enrollment/reenrollment, claims resolution, and other general inquiries• Supported team members with their LTD application and GRTW plan• Developed the 'Frustration of Contract' ProcessHEALTH & SAFETY• Timely completion of Form 7's and Incident Investigations while ensuring that corrective actions have been addressed• Supported the RTW planning processPEOPLE ENGAGEMENT & CULTURE• Conflict Resolution & Performance Management• Actively participated in both the Social & Make a Difference Committee• Successfully led and/or assisted in the organization of multiple unit-­wide events, such as theannual Summer BBQ, Christmas Party, Appreciation BBQ, Toy Drive, and Clothing Drive• Organized HR initiatives such as wellness activities, lunch & learns, recognition, birthday andanniversary celebrationsADMINISTRATION• Effectively managed all administrative tasks and documentation such as: CGD security clearance, employment contracts, new hire documents, exit interviews, termination documents, benefit enrolment, payroll updates, etc.• Comfortable and confident in providing trainings and mass communications• Prepared reports on safety, headcount and retention, and other personnel data each month Show less

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  The Radius Group

  Dec 2019 - now

  • Director of People & Culture

    Aug 2021 - now

  • Manager of People & Culture

    Dec 2019 - Aug 2021