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Callum Rae

Callum Rae

George Colleague

Followers of Callum Rae261 followers
location of Callum RaeGreater Glasgow Area

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  • Timeline

  • About me

    Quality Assessor at Skills Development Scotland

  • Education

    • Eastwood High School

      2007 - 2013

      Activities and Societies: I was involved in the Young Enterprise business scheme which was attached to the University of Strathclyde, where I was the Operations Director and gained a credit award. 6 Scottish Highers (English, Mathematics, Business Management, Modern Studies, Information Systems, Administration) 9 Intermediate 2s

    • Glasgow Caledonian University

      2013 - 2017
      Bachelor of Arts - BA BA Business with Financial Management 2:1

      First year (2013-2014) pass with meritSecond year (2014-2015) pass with distinctionThird year (2015-2016) pass with distinction Fourth year (2016-2017) pass with meritModules studied: Business Law, Managerial Finance, Data Analysis, Marketing, Economics, Markets and Enterprise, International Business, Business Enterprise, Learning and Development at Work, Personal Finance and Investment, International Market Entry and Development, New Venture Creation, Strategic Management… Show more First year (2013-2014) pass with meritSecond year (2014-2015) pass with distinctionThird year (2015-2016) pass with distinction Fourth year (2016-2017) pass with meritModules studied: Business Law, Managerial Finance, Data Analysis, Marketing, Economics, Markets and Enterprise, International Business, Business Enterprise, Learning and Development at Work, Personal Finance and Investment, International Market Entry and Development, New Venture Creation, Strategic Management, Business Regulation, Corporate Finance and Investment, Investment Management Theory, Public Sector Accounting, Public Sector Reporting, International Business Strategy, and Global Social Entrepreneurship & Enterprise. Show less

  • Experience

    • Asda

      Aug 2014 - Feb 2018
      George Colleague

      Constant interaction with the public has greatly enhanced my communication skills, and the ability to uphold the reputation of great customer service within the store. The ability to work as part of a team is a significant attribute of the daily running of the business, and it is key for the completion of tasks in a quick and efficient manner. Using intuition is important when merchandising products to bolster customers’ shopping experience.

    • Clydesdale Bank

      Feb 2018 - Sept 2019

      • Investigating complaints and taking appropriate action to resolve them; reviewing all the necessary technical and policy information to come to an informed decision• Writing bespoke financial response letters to customers• Working to targets which apply to both quality and quantity• Working with in-house databases and other IT systems• Working as a Brand Ambassador, enhancing the banks reputation and delighting customers in all communication

      • General Complaint Handler

        Jun 2019 - Sept 2019

      • Packaged Bank Account Complaint Handler

        Feb 2018 - Jun 2019

    • Skills Development Scotland

      Oct 2019 - now

      In October 2019, I began my journey in Skills Development Scotland (SDS) as a Graduate Intern in the Quality Assurance & Improvement team. In my tenure in this role, I supported SDS’s ambition to gain an external accreditation through EFQM’s ‘Recognised for Excellence’ (R4E) scheme by working collaboratively across SDS to coordinate the delivery of the R4E submission.

      • Quality Assessor

        Apr 2022 - now

      • Quality Assurance and Improvement Coordinator

        Mar 2020 - Apr 2022

      • Quality Assurance and Improvement Graduate Intern

        Oct 2019 - Mar 2020

  • Licenses & Certifications