Lukasz Owczarek

Experience

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  Hewlett-Packard

  Dec 2007 - May 2009

  Sales Operations Analyst (Sales Compensation Dept)

  Key responsibilities:- Providing the HR and Payroll departments with correct monthly variable payments - Developing and managing complex Excel and Access-based financial models for local Sales Compensation department- Performing monthly analysis of compensation reports to maintain high quality of reports- Maintain reports inventory and manage reporting changes requests- Working closely with Sales Managers on creating sales contracts for Sales Force and distributing annual sales targetsKey achievements:- Working as the only member of Sales Compensation Department in Denmark I provided the HR and Payroll departments with monthly variable payments of over 130 Sales Representatives- Increased efficiency through automation and process improvement (e.g. decreased time of providing monthly payments from 48 hours to 2 hours) Show less

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  ALEKTUM INKASSO

  May 2009 - Oct 2010

  Manager of Sales & Marketing Department

  Key responsibilities:- Head of newly opened Sales & Marketing Department, Poland- Long term negotiations with prospective clients- Designing business offers for prospective clients- Maintaining relationships with senior management of acquired clients and providing them with latest updates and reports of business operations- Designing, implementing and supervising annual marketing campaigns- Selecting advertising channels and assigning the realization to different mandataries (advertising agencies, event agencies, publishers)- Supervising the design and production of marketing materials (brochures, POS)- Increasing company’s presence and brand recognition on the Polish market through active participation in monthly meetings of the Scandinavian-Polish Chamber of Commerce and Lower Silesian Chamber of CommerceKey achievements:- Developed 14 account relationships with new and existing clients including major Polish and foreign companies such as Getin Bank S.A., GE Money Bank, Dialog S.A., TUiR Warta, P4 (Play), UPC, Prim Inova GmbH, ACN Communications with over 3 M PLN monthly revenue- Thanks to my involvement in Scandinavian-Polish Chamber of Commerce and Lower Silesian Chamber of Commerce the company was ranked in the top of Credit Collection Industry Ranking issued in the “Book of Lists 2010” (http://www.pz.com.pl/windykacja/ranking-firm-windykacyjncyh-wg-book-of-lists.pdf) Show less

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  Google

  Nov 2010 - Jul 2011

  Inside Sales Represenative

  Key responsibilities:- Active promotion of AdWords to Polish customers- Consulting and educating clients on efficient online marketing campaigns for businesses across all verticals- Troubleshooting ongoing internal procedural issues and improving internal processesKey achievements:- Acquired over 200 new accounts which delivered revenue of more than 50 000 PLN in 5 months- Improved the process of adjusting advertising budget to the client’s needs – the tool is in use in the sales and service teams on the Polish marked Show less

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  C.H. Robinson

  Jul 2011 - Jan 2013

  Key responsibilities:- Ensure effective integration of Apreo Logistics Sales and Operations Departments with the C.H. Robinson structure- Cross-functional cooperation with L&D, IT, HR, Sales, Marketing and European Management Team incl. Director for Europe- With IT: Analysis and evaluation of Apreo’s internal system to ensure effective system integration- With L&D / HR: Evaluation of Apreo’s Customer Service and training needs assessment- With L&D: Develop and conduct training courses for 300 internal staff in Sales and Operations Departments ensuring consistency with corporate and divisional goals- With Sales: Coordinate, track and evaluate the effective transfer of knowledge to Sales and Operations teams - With EU Management: Advise on system integration, process improvements and training courses- With EU Management: Provide management with regular status reportsKey achievements:- Successful training and coaching of the Apreo Logistics Sales and Operations Departments led to the increase of the target per headcount- Developed, organized and completed training and coaching sessions for 300 Apreo Logistics employees Show less Key responsibilities:- Sales and upsell of Logistics Solutions- Identify and create new sales opportunities through prospecting leads from the pipeline of over 300 clients- Cold calling to acquire new accounts (4h daily)- Contact existing clients (such as Kraft Foods, Procter Gamble, Colgate-Palmolive) via phone to upsell as well as manage and develop relationships (4h daily)- Cooperate with Operations Department to ensure overachieving revenue target (10,000€ margin per headcount monthly) - Strategic account business planning Key achievements:- Acquired 40 new accounts in three quarters- Developed relationship with the company Kraft Foods, which resulted in 80% revenue increase from this client- Overachieved revenue target of avg. 110% quarterly Show less

  • Business Acquisition Project Coordinator/Trainer

    Nov 2012 - Jan 2013

  • Sales Representative/Account Manager

    Jul 2011 - Nov 2012
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  Kiteessence Kitesurfing LTD

  Feb 2013 - Oct 2018

  Founder and Director, School and Online Store Manager

  Key responsibilities:- Managing Kitesurfing School and Online Shop with Kitesurfing Equipment- Maintaining and managing online presence (website, facebook profiles, twitter profiles, google+ profiles)- Scheduling Lessons and ensuring the best quality Customer Service for the students- Organizing the school's equipment- Negotiating deals with kitesurfing equipment distributors and producers- Promoting the school and online store with different channels (online marketing - AdWords, Shopping campaigns, facebook advertising. offline events, e.g. Battle for the Bay)Key achievements:- Overachieved the planned turnover of 30000€ for 2014 Show less

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  Google

  Feb 2013 - May 2013

  Sales Analyst

  Key responsibilities of 4 months project:- Quantitative analysis of the search engine landscape on the Polish Travel market- Quantitative analysis of the consumer trends in Travel industry (Microsoft Excell, Access)- Identify trends and the root causes of issues and suggest improvement activities- Provide insights and solutions for the Polish customers for 30% revenue increase in the Travel verticalKey achievements:- Methodology to analyse 4 millions search queries- Analysis of 4 millions unique search queries- Analysis of the trends in Polish vacation packages trend Show less

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  Google via Arvato Bertelsmann

  Sept 2013 - Jul 2014

  Customer Service Representative

  Workflow Lead:Key responsibilities:- Manage the workflow for the Google AdWords Customer Service Team optimizing the productivity and quality of the support- Matching the skills of team members to accomplish the Customer Service OKRs (customer satisfaction, productivity, total resolution time, transfer rate, occupancy)Key achievements:- Successfully managed team of 8 FTEs maintaining the SLAs and overachieving the KPIs:Customer Satisfaction: 91% vs. target 90%Productivity: 21 vs. target 18Transfer Rate: 67% vs. target 60%- In the time of the operations transition to the office in Cracow, PL managed to overachieve the KPI targets with half as many FTEs (from 9.3.2014 to 6.4.2014 the size of the team dropped from 8 to 4 FTEs and the productivity increased from 16.5 to 21).Customer Representative:Key responsibilities:- Execute the transfer of process and product knowledge during the transition of operations from Dublin to Cracow- Processes and product coaching for the team of 20 employees supporting different countries (PL, CZ, SK, RU, DE, HU) - Provide outstanding customer service to Google's advertisers including troubleshooting technical problems, analyzing Google AdWords performance and suggesting performance improvement opportunities- Manage customer inquiries by all available support channels with focus on phone support (6h phone calls daily)- Deliver service to the following markets: Poland, UK & Ireland, South Africa, IsraelKey achievements:- Improved the team’s KPIs during the transition of operations from the team in Dublin to Cracow:Customer Satisfaction: 90% first week vs. 96% after 7 weeksProductivity: 8 first week vs. 12.5 after 7 weeksResponse Rate: 60% first week vs. 68% after 7 weeks- Constantly overachieving Customer Satisfaction target - over 93% satisfied customers weekly against the target 90%- Designed and managed Product Listing Ads Training for Customer Representatives supporting different markets (PL, CZ, SK, RU, DE, HU Show less

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  Veeam Software

  Aug 2014 - Dec 2014

  Inside Sales Representative

  Key responsibilities:- Identify and create new sales opportunities through prospecting leads from the pipeline- Going after new business and developing the current account base- Cross-sell and upsell products to existing customers - Maximize coverage within the defined region and penetrating organizations with Veeam products- Developing business relationship with partners, distributors and resellers to help identify and close new business opportunities- Providing support to qualified prospects and customers including follow up, product information, quotations and closures- Support technical webinars for customers with the system engineering team - Provide business forecasting, account and opportunity projections as needed Show less

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  Oracle

  Jan 2015 - Sept 2015

  SaaS CRM, HCM and ERP Business Relationship Consultant

  Key responsibilities:- Generating demand from inbound calls, inbound chat and from outbound prospecting as a result of sales initiatives, marketing campaigns & event follow up, downloads, web-seminars and partner campaigns.- Analyzing biggest Polish customers needs in terms of current business obstacles, identifying projects and scoping potential Oracle solutions.- Scheduling demonstrations between Sales Representatives and potential customers.- Achieving a high level of collaboration with Marketing, Partners and Sales teams by developing and delivering against the joint strategy with the field representatives based in Poland Show less

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  Google

  Aug 2015 - now

  - Overseeing a team of sales executives and team leaders from the vendor partner,- Engage in cross functional projects with the wider Google Marketing team todevelop and implement our solution selling strategy @ scale for EMEA SMBbusinesses.- Coach sales reps to ensure they have the right product knowledge to fulfill customers' needs- Analyzing and presenting weekly performance figures to stakeholders, participating in weekly updates and monthly business reviews between Google and the outsourcing partner- Building & leading a Google Ads Sales team with 100+ reps across Krakow- Setting mission and strategy with my management team and overseeing the execution- Ensuring that sales reps provide exceptional customer experience while achieving highly ambitious sales targets- Building new teams from ground up & launching new partner sales teams across Europe, Middle East & Africa- Close collaboration with local management teams to ensure team leads & ops managers have needed knowledge to drive best-in-class sales operations- Stakeholder management within sales, marketing, strategy & operations teams Show less As A Business Development Manager I was working as part of the Google Marketing Solutions Team bringing Polish businesses online. I was responsible for establishing new partnerships with cross-industry clients in the Polish & other CEE markets, offering a best-in-class portfolio of online media solutions to help them grow their business and maximize their ROI on Advertising. Working with these businesses I help to develop and optimize strong performing digital campaigns. Providing education on the suite of Google products and insights as to how to utilize effectively.Core Products/Solutions: Youtube, Google Adwords Show less Key responsibilities: - Regional Subject Matter Expert for feed audits workflows, program managing vendor team of 15 agents (knowledge management, unblocking operational progress though managing escalations) - Analyzing the quality of vendor operations and identifying optimization opportunities - Providing reports and dashboards on operational key performance indicators - Identifying and developing processes as well as developing detailed documentation to drive efficiency across vendor workflows Key achievements: - Co-developed, piloted and launched an automated tool for feed audits, which decreased the quarterly feed audit time by 255h (43% time saving) - Developed and launched Quality Assessment process for Vendor operations globally (percentage of presales tasks meeting quality expectations grew by 20% QoQ) Show less

  • Partner Operations Manager

    Sept 2022 - now

  • Vendor Sales Manager

    Oct 2018 - now

  • Business Development Manager, Google Marketing Solutions

    Jan 2017 - Sept 2018

  • Partner Operations Specialist, Channel Intelligence

    Aug 2015 - Dec 2016