Taylor Anderson

Experience

• 

  Safeway

  Sept 1996 - Jan 2001

  Store Manager

  Responsible for all store operations and crews ranging from 50 to more than 130 employees.

• 

  Avaya

  Jan 2001 - Sept 2003

  Global Accounts Representative

  Supported Avaya global named accounts (General Electric, ATT, Ford, and Walmart) in conjunction with larger national account teams. Responsible for working directly with clients in developing telephony solutions to meet business needs as well as coordinating installation projects. Supported client projects ranging from $30,000 to over $3 million in budget.

• 

  Telcom Solutions Inc

  Sept 2003 - Jun 2006

  Design Specialist
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  Coffey Communications, Inc.

  Jun 2006 - Jun 2009

  Business Development Consultant
• 

  Eastman Technologies

  Jun 2009 - May 2012

  Launched a successful, profitable Microsoft practice in a collaborative effort with company ownership. Executed pre-sales engineering to support Sales teams’ initiatives and facilitated meetings with clients. Key Accomplishments:• Directed the client-facing support center and provided leadership for all technical staff that supported the center.

  • Resource Manager

    Feb 2011 - May 2012

  • Vice President, Business Development and Systems Engineering

    Jun 2009 - Feb 2011
• 

  Enabling Technologies, an eGroup company

  May 2012 - Jan 2018

  Applied knowledge of industry best practices to grow the company’s change management services by 75%+ and developed and implemented change management strategies for clients with 50 to 50,000 employees. Demonstrated expertise in best practices and market demand through the creation and implementation of a diverse suite of change management offerings. Key Accomplishments:• Executed successful strategies to increase revenue by 75%+ for consecutive years. • Spearheaded innovative change management initiatives for 100+ clients with a high adoption rate. • Applied industry best practices with extensive leadership acumen to develop and implement the organization’s first change management practice. Show less Project Manager Developed solutions and statements of work for sales executives and spearheaded pre-sales engineering calls for Microsoft technologies. Interfaced with clients to successfully manage implementation projects. Provided consultative leadership for clients utilizing best practices for change management and user adoption. Managed 30-40 projects concurrently.Key Accomplishments:• Utilized expertise to drive the development of Enabling Technologies’ Project Management Office (PMO) processes. • Maintained a workload of 30-40 projects simultaneously and delivered 200+ IT projects within budget restraints. Show less

  • Director of Change Management

    Jun 2015 - Jan 2018

  • Project Manager

    May 2012 - Jun 2015
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  SoftwareONE

  May 2018 - Mar 2021

  • North America Services Success Manager Leader

    Jul 2020 - Mar 2021

  • Solution Specialist Team Lead, Technology Services

    Oct 2019 - Jul 2020

  • Solution Specialist

    May 2018 - Oct 2019
• 

  Qotient

  Mar 2021 - Jul 2021

  Director of Customer Success

  Developed and implemented implementation and customer success plans for a start-up geared toward channel sales. Hired and developed team of Customer Success Managers. Formalized customer success program to include advanced tracking metrics and consistent deliverables and presentations. Built and executed the Qotient plan for customer onboarding and satisfaction.

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  SoftwareONE

  Jul 2021 - Nov 2021

  Dallas Market Leader
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  Perficient

  Dec 2021 - Nov 2022

  Solutions Architect
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  AudioCodes

  Nov 2022 - now

  • Director Channel Sales

    Jan 2024 - now

  • National Channel Account Manager, Meeting Rooms and Devices

    Nov 2022 - Jan 2024