Jasmine Ngegba

Experience

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  Riderwood Retirement Home

  Apr 2005 - Sept 2009

  Shift Supervisor

  Supervised 15-20 employees per shift in a resident dining hall.Resolved issues between the residents and the servers.Inspected employees’ attire for uniformity and provided guidance to the employees before, during and after shift.Assessed and ensured that the restaurant cleanliness and sanitation.Interviewed servers to be promoted to leadership positions.Assisted the kitchen staff with expediting the meals to ensure meal accuracy.

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  Maryland National Capital Parks and Planning Commission

  May 2009 - Mar 2012

  Program Facility Assistant

  Interacted with patrons daily to provide information about our activities and programs.Supported the facility director with customer database.Assisted 250-300 Spanish speaking customers with monthly food drives.Managed budget by preparing invoices, bank statements and, purchase orders.Took responsibility for submitting volunteer reports, facility inspections, alarm logs, time cards and teen calendars. Prepared lessons and taught basic Spanish reading, speaking and writing skills as a Spanish Instructor for children and adults. Show less

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  Optotraffic

  May 2011 - Jul 2012

  Customer Service Representative Team Lead

  Answered incoming calls from customers to ensure programming, equipment, and account needs are met and exceeded across multiple databases.Completed data entry and clerical functions in multiple applications including customer information, incoming payments, and accounting research. Composed correspondence regarding payment confirmation, court hearing grants and denials, citation copies and citizen troubleshooting.Provided detailed information and answered public policy questions regarding the Prince George’s County Automated Speed Enforcement Program.Interacted daily with multiple Maryland municipalities to resolve citation and payment discrepancies.Assisted the court hearing department with court dockets, liability transfers, and citation dismissals. Show less

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  ICF International

  Sept 2012 - Jun 2015

  Bilingual Software Analyst

  Provide high quality products and services to both internal and external customers while meeting schedule requirements.Create and update test documentation and execute the corresponding test cases.Provide effective, detailed documentation for problem logs, including identifiers and screenshots.Research, develop, and submit recommendations for improving test documentation, test data, and/or test execution by the end of the year.

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  U.S. Department of Homeland Security

  Sept 2015 - now

  Immigration Services Officer