Shane Vigil

Experience

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  El Paso Mortgage Company

  May 2001 - Aug 2002

  System Administrator

  Administration and maintenance of thirty Windows 98, 2000 workstations. Installation and configuration of applications, operating systems, user environments, and peripherals. Backup and restore of NT4 Servers. Support of all Departments, including: Marketing, Customer Service, and Internal Processing. Administration of servers running NT Server. Configuration and support of Citrix ThinClients, Wrote automated pipeline monitoring system with VB 6 and MsSQL. Remote support of computers for branch offices. 部分表示

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  Exposures International

  Oct 2002 - Aug 2009

  IT Manager

  Management- Directly responsible for up to two IT and Graphics assistants.- Assisted with Management of Sales Team.- Project Manager for production of annual Art catalog.Technical- Built online store and custom CMS using MySQL Database, Flash and ColdFusion.- Deployed Microsoft 2003 SBS.- System Administrator for local Active Directory, File Server, Network, AV equipment.Other- Graphics Designer: Created marketing media for Newspapers, Magazines, and digital media.- Studio/Event Photographer: captured artist shows, sculptures, glass, jewelry, paintings, and other mixed media using Nikon D300 and Hasselblad V-Series cameras.- 部分表示

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  University of Colorado at Boulder

  Aug 2009 - Aug 2013

  Management- Set operations policies, procedures, and training materials from the ground up in the Studio.- Individually tailored studio services and improved relationships with 50 affiliated faculty, whilecontinuously improving operational efficiency and promoting CAETE to new faculty,departments, and organizations.- Hired, trained and supervised regular staff of up to 10 employees as recording operators,student managers, programmers, and media specialists.- Manage 3-6 internal projects a year. Including, studio renovations, schedule resource systemdevelopment, business process documentation/review, and equipment testing.Technical- Provided escalated technical support and customer service to studio faculty.- Built, maintained, and utilized a VM Linux server with revision control system for PHP andPython applications development and pre-production roll-out testing.- Aspen DSP Certified: manage Aspen audio DSPs, configuration and pre-production testing. 部分表示

  • Studio IT & Operations Manager

    Feb 2010 - Aug 2013

  • IT Technician (Office of Information Technology)

    Aug 2009 - Jan 2010
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  University of Colorado Boulder

  Oct 2013 - Sept 2015

  IT Program and Operations Manager

  Management• Provide leadership for the CAETE IT Group, which provides distance course production, delivery, and support for the College of Engineering and Applied Science, by creating service strategy, designing services, transitioning services, and supervising operations in order to fulfill objectives from executive leadership; and manage annual operating budget of $1.2M.• Continuously improve operational efficiency (CSI) and developing partnerships (BRM) with new faculty, departments, and vendors by implementing Total Quality Management/Six Sigma strategies and integrate concepts from the ITIL Service Lifecycle.• Develop and manage a high performance, lean, and highly skilled technical team of up to 25 employees, with emphasis on exceptional customer service.• Manage 3-6 internal projects a year with budgets up to $250k each.Technical• Escalated support, System Administration, Enterprise Applications Management and Solution Design, IT Infrastructure Design/Management/Development (Metal/VMware/VBox), System Optimization, AV System design/support, Intellectual Property security, Support Systems Programming / Development. 部分表示

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  PCS Mobile

  Oct 2015 - Sept 2017

  Director of IT & Services

  Strategic Work (Setting Direction – 70%):• Play key role in the company’s leadership team to develop PCS’s strategic objectives and associated KBIs for the services department, and the company.• Develop service department’s strategies and tactics for achieving the PCS’s strategic objectives, initiatives, and campaigns and guaranteeing quality by meeting or exceeding all KPIs including staff utilization, and gross margin.• Develop and manage PCS’s service portfolio through developing new and existing service products with the goal of differentiating PCS from the competition by creating unique value. PCS’s service products include: help desk support, project management, IT systems and vehicle Installation, preventative maintenance, customer training, and technology consulting/design.• Develop cost effective (lean) and flexible (agile) organizational structure within service department to achieve strategic objectives.• Develop and implement the company’s quality management system to include periodic analysis of the company’s fulfillment system(s) to identify and implement quality enhancement opportunities.Tactical Work (Achieving Direction – 30%):• Lead the service department in achieving the strategic objectives through developing business systems for processing the service department’s pipeline of 50+ projects per year, and ongoing support/consulting/training services, utilizing strategic KPIs to monitor and control productivity metrics.• Recruit, hire, train, manage and mentor branch service managers in the management of daily work and of technical professionals, and manage resources across all company branches for completion of service work. Maintain ability to perform every aspect of all/most services work.• Assist the VP of Sales in training and support the regional sales managers in their required understanding and sale of service products and delivery systems, and assist with sales consulting with/for executive customers (CIO, IT Directors, etc.). 部分表示

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  Colorado State University

  Sept 2017 - now

  Director Of Technology Services

  The Director of Technology Services provides leadership, vision, and supervision of a comprehensive information technology department for Housing & Dining Services at Colorado State University. The Director oversees the department that provides support to 6,000 resident hall students and residents in over 1,100 apartments, 6 dining centers, and administrative offices with over 400 full-time and 200 part-time staff among HDS other offices in the Division of Student Affairs. The position oversees full-time professional staff and part-time and student staff. The staff are responsible for ISP, server administration, web development, audio/visual support, wireless devices, and help desk support in a Windows and Mac based infrastructure. 部分表示