Shannon Fields

Experience

• 

  Ferraro Law Group

  Aug 2007 - Aug 2008

  Office Clerk

  • Performed administrative tasks; answered phones, updated client files, handled incoming/outgoing mail, and visited local courthouses to retrieve case evidence for lawyers. • Established a foundation for future professional experiences and gained a basic understanding of small business operations.

• 

  Palm Beach County Governmental Center

  May 2009 - Aug 2009

  Intern

  • Performed Quality Assurance for a developing computer system involving the input, exchange, synthesis, and analysis of information for the Palm Beach County Water Utilities Department. • Tested the system for bugs and inconsistencies; improved attention to detail and worked on a team to solve various technical issues.

• 

  The Woodlands of Gainesville Apartment Complex

  Jan 2010 - Jun 2012

  • Gave personal tours of the property to potential residents and facilitated the leasing process for individual apartment units.• Filled the ‘Top Leasing Agent’ spot during the 2011/2012 Leasing Season; independently drove the signing of 125+ leases, on a total property goal of 781.• Developed sales techniques and enhanced inter-personal communication skills. • As a Marketing Leader (June 2010 - June 2011), planned large-scale resident events, developed marketing strategies, and managed part-time marketing staff.• As a Marketing Representative, worked on a team to promote the benefits of leasing an apartment to students on campus.• Developed leadership skills and gained a practical knowledge of grassroots marketing techniques.

  • Leasing Agent

    Jun 2011 - Jun 2012

  • Marketing Leader and Marketing Representative

    Jan 2010 - Jun 2011
• 

  Macy's

  Jun 2012 - Jun 2016

  • Led a team to implement merchandising and operational processes in a store driving $18 million in annual revenue; systematically analyzed reports to identify and act upon sales, merchandising, and operational opportunities.• Managed Human Resources tasks for the team; interviewed, hired, trained, coached (up and out), conducted exit interviews, and cascaded corporate change.• Collaborated with vendor, store, district, and corporate partners to execute events and positively market the Macy’s brand.• Partnered with a third-party company to oversee the closing of the New Port Richey store; adopted new operational processes to sustain positive revenue results and employee engagement throughout the closing event. Show less • Oversaw five different teams consisting of twelve to forty-five team members; used specific scorecard metrics to coach selling behaviors that ultimately drove between $3 million and $7 million in annual revenue. • Worked with peer Sales Managers to keep each store running smoothly, shared administrative duties, and fostered a positive team atmosphere.• Partnered with the District Team to execute events, drive corporate goals, examine each family of business, and adjust strategies as needed.• Honed managerial and communication techniques, enhanced customer service skills, and utilized adaptive skills in a dynamic industry. Show less

  • Operations Manager

    Dec 2014 - Jun 2016

  • Sales Manager

    Sept 2012 - Dec 2014

  • Store Management Executive Development Program Trainee

    Jun 2012 - Sept 2012
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  M3

  Jun 2016 - now

  • Manages and develops Training and Implementation Specialists spanning two departments; employs strong leadership skills to achieve key training, service, and revenue goals.• Guides and empowers all team members to continuously improve training and implementation processes as industry norms and customer needs shift; actively solicits customer feedback and works alongside team members to respond with creative process adjustments. • Consistently collaborates with members of the Executive and Product Teams to develop and roll out company-wide initiatives; leverages effective organizational and communication skills to turn ideas into actions that ultimately improve the customer experience. Show less • Oversaw the completion of all training and implementation tasks spanning two departments. • Streamlined internal operations on both teams; drove the adoption of a new product management tool to increase overall efficiency and productivity.• Played a key role in launching the company’s newest Business Intelligence solution; collaborated with other teams to bring the product from ‘beta’ to ‘live’ and led the development of training processes for internal and external users.• Worked closely with the Product Team to submit and prioritize bug fixes and enhancement requests; ensured that all bug fixes and user stories were sufficiently tested prior to and upon their official release to production. Show less • Coordinated and managed all implementation projects for customers requesting the service of Data Integration.• Applied organizational and analytical skills to implement the Data Integration process for customers as a paid service; leveraged inter-personal skills to train customers interested in implementing it independently. • Onboarded all new members of the Data Integration Team; developed a training program for internal and external hires as the department grew.• As the first Training and Implementation Specialist for the Data Integration Team, developed all training and implementation processes from the ground up; tailored processes to specific groups of customers with varying operational needs. Show less

  • Training and Implementation Manager

    Jul 2021 - now

  • Training and Implementation Team Lead

    Jun 2018 - Jul 2021

  • Training and Implementation Specialist

    Jun 2016 - Jun 2018