Sierra Terrell

Experience

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  United States Army National Guard

  May 2006 - Jun 2013

  Human Resources Specialist/Military Police

  Human Resources Specialist1. Participated in occupational classification and management of human resources; supervised activities including maintaining personnel records and processing personnel actions for service members and their families2. Prepared reports on staffing levels and status of personnel; evaluated personnel qualifications for special assignments; prepared and processed requests for transfer or reassignment.3. Processed classification/reclassification actions; prepared orders and requests for orders4. Prepared and maintained officer and enlisted personnel records; prepared and reviewed personnel casualty documents; monitored suspense actions 5. Initiated, monitored, and processed personnel evaluations; transferred records; processed soldiers for separation and retirement6. Processed and executed personnel service center level procedures and actions; processed applications for officer candidate school, warrant officer flight training, and other training; 7. Processed recommendations for awards and decorations; processed bars to reenlistment and suspension of favorable personnel actions8. Initiated applications for passports and visas; monitored appointment of line of duty, survivor assistance, and summary court officers9. Processed line of duty investigations; processed deployment forms; prepared letters of sympathy to next of kin; typed correspondence and forms in draft and final copy10. Posted changes to Army regulations and other publications; prepared and maintained files on an automated data processing system11. Applied knowledge of provisions and limitations of Freedom of Information and Privacy ActsMilitary PoliceSupervised or provided law enforcement; preserved military control; provided security; controls traffic; quelled disturbances; protected property and personnel; handled prisoners of war, refugees, or evacuees; investigated incidents Show less

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  Hillcrest High School; Crestmont Elementary

  Jan 2010 - Dec 2012

  Quality Food Production and Service

  Used standardized recipes and applied food standardsApplied principles of sanitation and safetyReceived and stored food and suppliesPrepared and served food to meet facility standards

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  Tuscaloosa Career Center

  Aug 2010 - Dec 2012

  Veteran Representative Assistant

  1. Assisted in the recruitment of unemployed veterans2. Used computer software, Microsoft Office, to develop memorandums and spreadsheets.3. Performed office duties of answering the phone, faxing, photocopying, and assisting supervisor with important tasks.4. Assisted veterans with computer tasks and completion of paperwork; answered any questions about the enrollment process and job search.5. Used employment software to monitor active employment profiles 6. Maintained neat and clean working area and also assisted higher level personnel with organization. 7. Provided motivation and encouragement to veterans throughout the process. Show less

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  United States Postal Service

  Dec 2012 - Oct 2015

  Supervised a group of 50 plus employees to actively work as a team to process and distribute mail. Responsible for scheduling and assigning work; determined priorities; shifted employees during the course of the tour as the workload fluctuated. Supervised on-the-job training program for processing and distribution employees on the assigned tour. Investigated accidents; prepared necessary reports; ensured compliance with safety regulations and energy conservation practices. Met with union representatives to resolve issues. Used computer-based performance programs to monitor employees performance by compiling and analyzing information and quantitative data. Show less Supervised the distribution and dispatch of mail and other mail handling activities. Supervised window services to the public; provided information on postal services; and accepted mail at public windows; conducted audits of employee flexible accountabilities. Established work schedules and allocated work hours to meet service requirements; rescheduled assignments based on changes in mail volume and personnel availability. Established effective work team relationships; involved employees in decisions that affect them; and encouraged decision making at the lowest level Show less Routed and cased all classes of mail in sequence of delivery along an established route. Withdrew mail from the distribution case and prepared it in sequence for efficient delivery independently or by another carrier along an established route. Prepared and separated all classes of mail to be carried by truck to relay boxes along route for subsequent delivery. Delivered and collected charges on customs, postage-due, and C.O.D. mail matter. Delivered and obtained receipts for registered and certain insured mail. Signed for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken. Reported to supervisor all unusual incidents or conditions relating to mail delivery. Show less

  • Supervisor of Distribution

    Nov 2014 - Oct 2015

  • 204B Supervisor

    May 2014 - Oct 2014

  • City Carrier

    Dec 2012 - May 2014
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  Touchpoint Support Services

  Jan 2013 - Dec 2013

  Directed Professional Study

  Gained knowledge and experience under supervision of Patient Services Manager and Retail ManagerAssisted with investigations and resolution of complaints regarding food quality, service, or accommodationsAssisted with scheduling staff hours and assigning duties Enforced policies and procedures Counted money and assisted with depositsMonitored compliance with health regulations

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  United States Postal Service

  Feb 2016 - now

  Supervisor of Customer Service

  Manage a 10-15 employees in order to distribute and deliver mail. Train employees on proper processes and procedures. Evaluate employees on their performance and aid in areas of needed improvement. Resolve employee conflict and complaints. Ensure working environment is safe and free of hazards. Comply with OSHA regulations and abate any reported safety issues.