Danelle Kruger

Experience

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  Express Employment Professionals

  May 2007 - Feb 2009

  Staffing Consultant
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  GIBB Engineering and Architecture

  Mar 2009 - Jul 2010

  HR Officer

  Responsible for day to day management of the HR department.  Ensured timely preparation of payroll and leave roaster Provided assistance in day to day discipline management and HR administration Coordinated and arranged regular training programmes  Administered medical aid, pension fund and SOS international benefits. Arranged work permit administration

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  The Creative Counsel

  Aug 2010 - Apr 2012

  Responsible for management of Human Resource and Employee Relations management. Evolved Organisations systems to optimize employees’ performance and retention plan Successfully carried recruitment and selection process Resolved Labour disputes involving discipline, retrenchment and business acquisition through disciplinary hearing and arbitration. Provided staff for new projects Arranged regular training of the employees to optimize their performance Ensured timely reporting and statutory compliance. Show less

  • Group HR Manager

    Oct 2011 - Apr 2012

  • IR Specialist

    Aug 2010 - Sept 2011
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  Consultant / Self-Employed

  May 2012 - Jul 2012

  Consultant

   Resolved labour disputes of the clients by Disciplinary hearing and CCMA arbitration  Arranged training programmes for the clients for training of their employees

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  Smollan

  Aug 2012 - Sept 2019

  Heading up Employee Service Centre, with a team of 8 members directly reporting and am responsible for  Managing centralised employee’s services with automated people transactions and by streamlining HR processes. Automating people transactions and business processes – present finding to relevant forums Report design for People Transactions for operational business utilisation Currently serving as one of the members on Board of Trustees of the Smollan Pension Fund and day to day strategic implementation of Benefit Management, like Pension Fund, risk benefit and medical insurance. Implementing and managing budgets Constantly working on special projects for process optimization, Lean Methodology project for finance operation and standardise, streamline & optimize people transaction. Show less Accountable for all aspects of all human resources, industrial relations and training needs of the allocated functional area (Business Unit).  Effectively managed General Human Resource by designing organisation’s optimized structures, career planning and succession, retention program, performance appraisal for the employees and recruitment and selection of right manpower. General Human Resource Reporting including: Labour Turnover, Injury on Duty, Disciplinary Activity, Performance Management, Statutory Compliance, Union representation etc. Present functional areas’ monthly findings to Human Resource Executive - South Africa Worked on Industrial Relation pertaining to indiscipline, retrenchment, business acquisition and successfully resolved labour disputes by disciplinary hearings and CCMA arbitration, Strategically carried gap analysis as part of PIP and career path and arranged regular training of employees’ Strictly adhered to all statutory compliance and reporting Show less

  • Employee Service Center Manager

    Mar 2016 - Sept 2019

  • BU HR Manager

    Jan 2013 - Mar 2016

  • HR Manager

    Aug 2012 - Dec 2012
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  Watercare Services Limited (through Maddison Recruiment)

  Mar 2020 - May 2020

  Connections Advisor

  1. Administration• Clerical duties with extensive use of in-house systems and Microsoft Office• Capturing a variety of applications• Data input of client information• Creating reports and using these to update existing accounts• Reviewing quality of invoices and liaising with team leaders re-generating fees 2. Customer Service• Maintaining a positive, empathetic and professional attitude toward customers at all times• Responding promptly to customer inquiries• Acknowledging and resolving customer complaints• Keeping records of customer interactions and complaints• Communicating and coordinating with colleagues as necessary• Providing feedback on the efficiency of the customer service process3. Business Analysis (Project)• Process optimisation• Agile Methodology project (Non Compliance process in asset acceptance)• Automating reporting non-compliance items on the current system (Standardise, streamline and optimise)• Complete project outcome report• Complete training material and change management process for affected team members Show less

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  Fonterra

  Jun 2020 - Mar 2023

  1. Business Requirements Definition and Analysis • Identify & Map value in processes, create optimised workflow, review optimisation, and continuously improve on processes • Liaise with SME’s to determine business challenge and suggested solution• Liaise with Development company to automate suggested new workflows• Data mapping and analysis• Create and track project plan:o Action items, deadlines, responsible stakeholders, check in dateso Compile risk matrix• Compile change management roll out plan and communication• Compile end user training and training reference manual• Consulting and supporting of various projects2. Process Improvement • Proactively identify opportunities for the team to build internal collateral, create and maintain existing team material and share knowledge in a sustainable way• Proactively identify and communicate to content owners across People and Culture where published content requires updating• Identify opportunities for simplification and process enhancement and actively participating in solution development • Contribute to process and technologies enhancement projects as required• Documenting and mapping current processes and suggested process enhancements and improvements• Secure, enhance and operationalize a specific offshore payroll deliverable Show less 1. Operational Management and Customer Experience • Monitoring of SLA achievement – genuine customer contact and quality root cause resolution in a reasonable timeframe resulting in a positive customer experience. • Building efficiency and maturity of team to autonomously manage workload to a high quality standard. • Provide quality and trustworthy reporting from Service Now to efficiently manage our workload as well as identify trends and improvement opportunities. • Support the development of Advisors to build capability and engagement within the team, focusing on both technical and customer services skills. • Coach and problem solve with Advisors to resolve queries, particularly escalated and or complex queries where there is an element of risk and or urgency. guidelines, Service Now protocols. 3. Promote and develop our shared service model • Identify opportunities to expand and refine our services in line with HR Operations shared service principles e.g. efficiency, at scale and to a high quality. • Develop and maintain our shared service technology platforms e.g. Service Now and People Place. 4. Process Improvement • Proactively identify opportunities for the team to build internal collateral, create and maintain existing team material and share knowledge in a sustainable way. • Proactively identify and communicate to content owners across People and Culture where published content requires updating. • Identify opportunities for simplification and process enhancement and actively participating in solution development. • Contribute to process and technologies enhancement projects as required. • Proactively communicate new policies and processes to the team. 5. Projects • Actively contribute to the delivery of the HR Operations strategy, including taking ownership to delivery key projects identified a priority across the business unit. Show less

  • Operational Excellence Lead - HTR

    Apr 2021 - Mar 2023

  • Senior HR Advisor

    Jun 2020 - Mar 2021
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  PwC

  Apr 2023 - now

  P&C Connect Manager

  ● Lead and develop a team of engaged, dedicated P&C Connect HR professionals building a great team culture● Ensure tiered advice is consistent with any legislation, policies, procedures and standards, where appropriate● Continually develop P&C Coordinators knowledge and ensure they are informed of any new procedures or standards in relation to advice to internal customers● Champion continuous improvement, using best practice to improve service and efficiency● Provide training, coaching and assistance to the team to help diagnose and resolve HR issues● Produce monthly P&C Connect Reports summarising trends, insights and performance against Key Performance Indicators● Manage all procedures related to the identification, prioritisation and resolution of end user help requests, including the monitoring, tracking and coordination of P&C Connect functions● Ensure key service measurements are captured, analysed, communicated and improved● Formulate strategies to triage and manage P&C Connect work proactively to optimise response time, resolution time and customer satisfaction Develop and leverage relationships to facilitate the accomplishment of goals● Implement relevant and meaningful standard operating procedures and processes to meet customer, team and organisational expectations● Develop, measure and monitor Service Levels in accordance with organisational requirements● Proactively communicate with the wider organisation about P&C Connect and the services we offer, including inducting new starters into P&C● You have a growth mindset and remain up to date with best Human Resource practice, across core people & Culture areas Show less