Wei Wei

Experience

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  TRIBECA ASIA HOSPITALITY GROUP

  Mar 2005 - Nov 2006

  Junior Graphic Designer

  Oversee all graphic design for interior design proposals from design concept through completion [corporate branding, logo design] to meet deadlines and requirements. Coordinated with freelance designers and vendors to meet project goals. Design and prepare jobs from concept to execution (final artwork for printing).- Participate in various design projects from concept to completion - Produce drafts, prototypes and engaging design solutions- Produce final design solutions (e.g. logos, banners, interfaces)- Lay out pages, re/draw logos, rework texts, perform color corrections- Pitch creative ideas that enhance projects- Work with team members suppliers to launch designs (web developers, printers, etc.) - Key projects include, but are not limited to: corporate branding, packaging, Identity & Logo Design for local & ASEAN clientele, e-newsletter, board signage, event flyers, invitations, posters & other printed material. Show less

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  Machines Sdn Bhd

  Feb 2007 - Sept 2008

  Graphic Designer

  Create Key Visuals (For Newspaper / Magazine /Website Banner Posting) to drive sales and branding. Create Promo Highlight Visual to drive sales and branding for in-store sales. Create Marketing Campaign Visual to drive sales and branding. Create Poster / Brochure / Point-of-Purchase (For Offline Event Printing). Develop new concepts , ideas, graphics and layouts for advertisement & marketing materials.Key Achievements: -Manage corporate marketing for key products and events to ensure profitability.-Administered the company’s branding for all existing stores in the Klang Valley -Produced sales collateral material to assist all Sales Associates in the Klang Valley.-Established trusting relationships with vendors, retail store managers and stakeholders.- Design effective marketing materials adhering to strict banner & brand guidelines for all retail stores- Develop & improve the company branding materials across all departments.- Prepare & ready all artwork for print output.- Daily contact with suppliers for accurate results.- Key projects: Point-of-Purchase (POP) advertising display & signage, print materials such as publications, magazine & newspaper ads, brochures & other promotional materials. Show less

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  DXC Technology

  Oct 2008 - Aug 2011

  Information Technology Technical Support

  Operated independently and played a key role in providing detailed technical information to end users Digital Product and Platform teams. Providing Tier 1 support and System Administration support (desktop, laptop, blackberry, telephony, etc) for both employees and contractors who have access to Exelon network and applications. - Answer all phone calls within 30 seconds for inbound and outbound.- Ensure all ‘First Call Resolved’ (FCR) tickets closed within Service Level Agreements (SLA) timeframe.- Provide Level 1 technical support via phone and email for clients' of Exelon.- Open, monitor & close incident tickets for severity 1/2 tickets to meet SLA satisfaction.- Escalate tickets to Level 2 support for out of scope work.- Handle day-to-day requests from internal support group administrators.- Generate daily reports for tickets managed.- Perform other ad-hoc duties requests by management. Show less

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  EasyLink Services - now a part of OpenText

  Dec 2011 - May 2012

  Customer Service Associate

  Professional duties around providing technical support to internal, partner, and external customer contacts are performed. Familiar with multitasking, working under deadlines and root analysis.- Execute proper troubleshooting steps, ask clarifying questions, and escalate as appropriate.- Maintain ticket ownership to update communications with customers.- Engage in improvement plans to team & higher management - Provide help to other staffs to meet business requirements.

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  IBM

  Jun 2012 - Dec 2013

  Technical Delivery Assessment Coordinator

  Engaging Subject-Matter-Experts & Lead Subject Matter-Experts to assess proposal of solution to customers. Coordinated both client technical professional & Subject-Matter-Experts across APAC & EMEA region across multiple time-zones. Collaborated closely with internal IBMers and supported Business Partners (BP).- Match related Subject-Matter-Experts (SME) & Lead Subject Matter-Experts to assess the proposed solution.- Provide Technical support to Client Technical Professionals on usage and functionality of tools- Export & prepare operational reports for statistics & analyses on a bi-weekly basis. Show less

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  AIG Global Services (Malaysia)

  Apr 2014 - Oct 2015

  Information Technology Technical Support

  Resolve all issues using standard practices, procedures, and company-approved troubleshooting tools and work-flow processes. Provides 1st,& 2nd level Service Desk incident management and case handling concerning the use of computer hardware & software applications, including but not limited to Windows XP, Windows 7, Blackberry, Iphone, Android, and IPAD devices, Juniper Nortel VPN, Outlook 2010/2007/2003, RSA token provisioning, Citrix Xen-desktop to support AIG employees & contractors using application for remote connections to AIG users' worldwide.- Provide 24/7 technical phone support to AIG staff & contractors worldwide.- Provide 1st/2nd level technical support concerning the use of computer hardware & software applications.- Provide password resets of Active Directory, Mainframe applications, Novell, & others.- Interact with technical support groups as needed to resolve complex problems.- Provide knowledge to users according to new technical releases & security standards.- Document & follow up on tickets. Show less

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  Global Enterprise International Malaysia (A Member of Singtel Group)

  May 2016 - now

  Familiar with switches, cabling, network & server support. Understanding configurations of Cisco routers and switches using a simulated command line interface. Addressing network monitoring and alert monitoring tickets.-Provide basic troubleshooting to support back up servers & network issues via phone, email & automated ticket log-Monitor, identify & troubleshoot LAN, WiFi and servers at customer's premise using network management tools.-Ownership of customer issues escalated and update the incident manager and customer as appropriate.-Adhere to processes and procedures (Change, Transition, incident and problem management processes) Show less Competent in MS Exchange, Active Directory and other mail protocols such as IMAP. Experience in Microsoft Office 2003 up with other common desktop applications. Seasoned in using Citrix, remote access and remote control technologies. Basic networking skills including TCP/IP and the ability to configure network printers. Awareness of all mainstream mobile technologies (Android, Apple etc.)- Provide First Call Resolution (FCR) technical support via phone and email. - Ensure calls are answered and emails are responded in a timely manner. - Perform 1st level troubleshooting on reported incidents- Escalate incidents to 2nd level resolver groups accordingly- Maintain, monitor, document, and follow-up of cases on reported issued until closure - Provide regular incident updates for follow-up action and status-Respond to inbound staff reporting IT incidents/service request received by phone & email. -Deliver 1st level troubleshooting on all reported incidents, queries, service request and escalate to 2nd level resolver groups. -Submit timely updates to customers on the status of outstanding issues within targeted Service Level. -Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. -Track the progress of resolution and provide regular updates for follow-up actions and incident status. Show less

  • Senior Technical Support Executive

    Aug 2018 - now

  • Information Communication Technology Coordinator

    Apr 2017 - Aug 2018

  • Service Desk Engineer

    May 2016 - Apr 2017