Jesús A. Viciosa Plaza

Experience

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  SERIKAT

  Jan 1995 - Jan 1998

  Software adaptation to Year 2000 and Euro.• Impact analysis, solution design.• Distribution and monitoring of tasks and deadlines.• Training and support to the developer team. Developer in COBOL, CICS, DB2, JCL, C in the banking applications maintenance area.

  • Senior Software Developer

    Jan 1997 - Jan 1998

  • Software Developer

    Jan 1995 - Jan 1997
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  AtoS

  Jan 1999 - Jan 2002

  Technical Consultant

  Change Banking Core in an important Bank in Ecuador:• Together with the Bank's project team, I collaborated in: - Presentation of the functionalities of the new banking core, - Elaboration of the Gap Analysis of the current system vs. the new banking core. - Identification of improvements in the Bank's current processes, taking advantage of the improvements and new functionalities provided by the new core.• With the project team, the planning of adaptation, migration, testing and deployment items was carried out, as well as the estimation of efforts and costs.• Training and coordination of the work team assigned to the design, development, testing and migration of the following applications: - Fixed Term Investments. - Operational Support: passbooks, checkbooks, cards, certificates of deposit.- Basic office operations and daily accounting.- Incident management and automatic retry process- Clearing check and promissory notes.- International transfers, traveler's checks and currency exchange. Show less

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  AtoS

  Sept 2002 - Aug 2007

  Team Leader at ANS BANKINTER,Team Leader for National Operations: National Transfers, Direct Debits, Checks and Promissory Notes Clearing, Exchange Various Operations.• Participation in the gathering of requirements, design of the solution and estimation of costs and times.• Monitoring and support in the development, testing and deployment of software.• Distribution of team members to different projects, ensuring timely availability so as not to impact planned times.• Distribution of the project team for 24x7 support.• Preparation of progress reports and incident metrics.• Organization of training within the project team to distribute the knowledge of the different functional areas.• Support to the team in complex or highly critical developments. Show less Functional Analyst and Senior Developer at ANS BANKINTER for:National Operations: National Transfers, Direct Debits, Clearing of Checks and Promissory Notes, Exchange of Various Operations• In close relationship with analysts and expert users of the client, participation in the definition of solutions for evolutionary maintenance and attention to incidents of business applications.• Support to team members in coding and testing of new developments, and efficient use of development and debugging tools.• Support 24x7. Show less Functional Analyst and Senior Developer at ANS BANKINTER for:Foreign Operations: International Payments and Collections.Foreign Products: Multicurrency Credits, Financing in Foreign Currency, Exchange Insurance, Documentary Business.• In close relationship with analysts and expert users of the client, participation in the definition of solutions for evolutionary maintenance and attention to incidents of business applications.• Support to team members in coding and testing of new developments, and efficient use of development and debugging tools. Show less

  • Functional Leader

    Nov 2006 - Aug 2007

  • Team Leader

    Aug 2005 - Nov 2006

  • Functional Analyst

    Dec 2003 - Aug 2005

  • Functional Analyst

    Sept 2002 - Dec 2003
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  Musa S.I.

  Aug 2007 - Dec 2009

  Co-Owner

  After a successful pilot experience of Telecommuting from Quito (Ecuador), in Maintenance of Mainframe Applications, change of contract to Freelance to be able to create a company in Ecuador, from which to provide 24x7 Stand-By Service and Software Factory for AtoS.• Preparation of office and infrastructure.• Selection and training of the work team.• Elaboration of work procedures, for answering calls, incident resolution, reporting.• Distribution of work team to ensure 24x7 support.• Distribution of Software Factory work.• Software testing and quality review.• Preparation of SLA compliance reports.• Control of normal and extended hours for customer billing and payment to the work team. Show less

• 

  AtoS

  Apr 2008 - Dec 2012

  Project Manager at ANS BBVA.• Responsible for the maintenance team of banking applications for interbank transfers, international transfers, teleprocessing and tax reports.• Supporting team leaders in their dealings with the client to facilitate agreements, prioritization of developments and improvements in procedures.• Preparation of reports on compliance with SLAs, and supporting teams in continuous improvement plans to avoid non-compliance, provide better response times and quality solutions.• Internal coordination to promote the development of skills of team members. Show less Team Leader at ANS BBVA.Responsible for the maintenance team of applications for interbank transfers, international transfers of the European Union.Team allocated in Spain and Argentina.• Organization of the team to ensure 24x7 support• Prioritization of incident attention, based on the SLAs committed to the client.• Analysis of compliance with SLAs, to submit reports to the client and propose action plans to avoid future breaches or improve current metrics.• Registration of new evolutionary requirements of the client, supporting their prioritization based on the added value, allocation of resources, development and deployment monitoring.• Monitoring of efforts and costs of normal work and extended hours, managing customer billing.• Follow-up of the documentation of procedures for attention to repetitive requests, and dissemination of said procedures to other teams and the customer. Show less

  • Project Manager

    Jan 2012 - Dec 2012

  • Team Leader

    Jun 2011 - Dec 2011

  • Team Leader

    Apr 2010 - Jun 2011

  • Freelance Software Engineer

    Apr 2008 - Apr 2010
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  Tata Consultancy Services

  Jan 2017 - now

  • Responsible for project management, business analysis, risk management, strategies and planning.• Work closely with key stakeholders to define requirements.• Manage project planning and delivery through PMI or Agile guidelines.• Monitor project status reports on scope, schedule, budget and quality and provide action plans.• Monitor risks and stoppers, providing mitigation and contingency plans.• Change Control Management.• Provision of personnel and equipment.• Support to the project team, providing knowledge, contacts, meetings, training materials, procedures,...• Supervise and support providers.• Use of MS Project, Confluence, Jira.Main projects:- Migration Oracle 12c to Oracle 19c RAC- SWIFT FullStack infrastructure.- Stand-in for Non-Banking Correspondents and Debit Cards- Migration of infrastructure and base software from HP Superdome to IBM Power for B@ncs Core.- Disaster recovery solution for mission critical applications.- BIMO Mobile Wallet- Integration with VISA DIRECT FAST-FONDS- Update MS Active Directory 2008 to 2016- Batch process optimization in B@ncs Core.- AURO Suite for Fixed Term Investments. Show less Responsible for the portfolio of IT projects.• Monitoring of portfolio projects, reviewing quality, costs, planning, and supporting Project Managers in negotiations with the client.• Preparation of portfolio monitoring reports, weekly review with the client and preparation of improvement plans.• Monthly estimate of workload and allocation of portfolio resources, reviewing with the client the deviations from the base line of contracted hours.• Development and monitoring of proposed improvement plans based on the voice of the customer's end users.• Elaboration of training plans for the members of the portfolio teams and preparation of budgets for their fulfillment.• Support for the preparation of customer billing.• Customer support in the management of other providers.• Conflict management with the client and project teams. Show less

  • Project Manager

    Mar 2013 - now

  • IT Delivery Manager

    Jan 2017 - Oct 2017