Siobhan Kelleher, PMP

Experience

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  ZEFER

  Jan 1999 - Jan 1999

  Web Producer
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  Self Employed

  Jul 1999 - Aug 2019

  Senior Project Manager

  Seasoned project manager with natural leadership skills, entrepreneurial approach, high energy, emotional intelligence, exceptional follow-through, and experience in various industries, including: software, publishing, financial services, healthcare, higher education, the arts, and non-profit organizations. Creative problem-solver with strong core technical skills. Senior-level influencer with functional expertise in finance, multimedia programming, and graphic design. Flexible, fast learner. Dedicated contributor with a strong sense of accountability and ethics. Highly recommended as internal lead and repeatedly requested by clients for strong leadership and measured balancing of desired features with critical path goals.AREAS OF EXPERTISEDesign/planning* Requirements gathering, scoping, authoring technical and functional specifications* Budgeting and forecasting, with timeline development and adherence* Authoring RFP response and project plan* Risk assessment and mitigationManagement* Extensive experience in direct client management and collaboration* Creative and technical vendor management* Lead project managers, designers, developers/engineers, and multifunction teams through discovery, definition, production, and delivery* Direct supervision and development/mentoring of project managers* Quality control and testingImplementation/rollout* Instructional manual writing* Development and presentation of in-person, virtual, and written training materialsEvaluation* Process investigation, (re)design, and implementation for improved efficiency and productivity* Design and implementation of financial and project management tracking/monitoring systems, including system/platform migration management Show less

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  EMI Strategic Marketing

  May 2000 - Apr 2001

  Web Producer

  * Managed client projects with Web team of designers, programmers, and contractors in creative agency environment. Wrote and presented proposals to prospective clients. Programmed in Flash and HTML. Performed information architecture analysis. (Clients included financial services companies and startups in a variety of industries.)

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  EXIT33

  Jun 2001 - May 2003

  Executive Producer

  * Oversaw all project management and trained other project managers/producers in creative agency environment. Wrote RFP responses, presented proposals to clients. Directly managed client projects and multidisciplinary resources. (Clients included major educational publishers.)* Organized and implemented office systems, including invoice tracking system, employee timesheets, and media database system

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  AXA Advisors

  Aug 2003 - Sept 2004

  Financial Consultant

  Developed and implemented marketing plan to acquire new clients. Developed financial plans for clients and acted as investment advisor and as agent for personal insurance per defined goals. Worked with senior advisors on their client plans.

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  SullivanKreiss Financial

  Sept 2004 - Jun 2006

  Financial Consultant

  Second advisor in start-up independent financial planning firm* Managed own and combined book of business with senior planner* Developed and implemented fee-based financial plans with clients * Developed and implemented marketing plans and provided critical marketing and operational support* Led firm preparation for highly successful compliance audit* Developed and presented seminars on personal financial planning topics to employee groups and organizations

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  Sametz Blackstone Associates

  Jan 2006 - Jan 2009

  Director of Client Services and Digital Media

  * Served on management team of strategic branding/marketing/creative agency* Built and managed Digital Media and Project Management teams (direct oversight of six internal staff and several freelancers) and established procedures to enable reliable, professional service delivery to internal and external clients* Acted as producer on all digital media projects and managed full branding programs for select clients, including vendor management and client management* Contributed to new business efforts through participating in initial meetings, determining scope, and writing estimates and proposals. Clients included educational institutions, arts organizations, research institutions, and financial services companies.* Set up company-wide operational procedures to improve communication and reporting between departments, financial forecasting, invoicing and collections. Managed system infrastructure upgrades and delivery of desktop support.* Wrote articles for various publications (Mass High Tech, B2B) on business concerns about Web sites. Show less

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  IFactory

  Jan 2009 - Dec 2012

  (PubFactory division of iFactory acquired by Safari, January 2013)* Managed 12 project managers in both publishing and Web services (non-publishing) areas in a hybrid creative agency/software development environment* Vendor management, including technical, design, and strategic resources* Contributed to company operations management, including billing, financial management and reporting, and resource utilization for the entire company (approximately 60 resources, including offshore developers)* Directly managed web software development and web design projects on a variety of content management platforms with clients in publishing, higher education and research institutions, for-profit and non-profit corporations; supervised quality control and processes* Contributed to estimating, bidding, and proposals/RFP responses* Authored blog articles on working with teams and related topics Show less

  • Director of Project Management

    Jan 2010 - Dec 2012

  • Senior Producer

    Jan 2009 - Jan 2010
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  O'Reilly Media

  Jan 2013 - Mar 2017

  Operations Manager

  (Safari Books Online absorbed into O’Reilly January 2016)Led diverse cross-functional teams as senior manager of strategically-important special projects.ENTERPRISE IMPLEMENTATION TEAM - Founder and Lead* Consolidated end-to-end processes for migrating and onboarding large enterprise clients to new SaaS platform* Compiled and coordinated cross-functional team including Project Management, Engineering, Provisioning, Customer Support, Finance, Marketing, and Sales Enablement* Defined and managed IT integrations between our software and their existing systems* Ran and supervised client implementations and managed client expectations for smooth migrations* Created extensive set of supporting documentation, client communications, and client orientation kits * Collaborated with sales managers to define needs and communicate consistent message to sales team and clients* Trained sales and support teams on processes and tools, including writing and presenting training materials to distributed teamsDOWNTOWN BOSTON OFFICE BUILDOUT/OFFICE CONSOLIDATION - Project Manager* Daily project management for multimillion-dollar office buildout and move, consolidating three offices into one with no lost work time for employees.* Led vendor selection (architecture, construction, furniture, AV, movers, painting, appliances, plants, and water filtration) and managed vendor planning, scope, and progress in overall timeline and budget* Balanced and reconciled competing requirements of budget, timeline, IT needs, and vendor deliveries, completing on time (six months from architect interviews to moving day) and on budget CONTRACTS DATABASE PROTOTYPE - Consultant* Gathered requirements, defined data formats, designed prototype to track all publisher content contractsCORPORATE REBRANDING - Project Manager* Led process with outside creative agency and brand consultant and our executive team, developed and rolled out training for entire company Show less

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  Boston Wool Works, LLC

  Jan 2016 - Aug 2019

  Business Owner, Fiber Artist, Designer, Teacher

  Design and make artisan textiles, primarily from recycled and sustainable materials. Teach beginning and intermediate private and small group weaving lessons using rigid heddle and multi-shaft looms as well as fiber recycling workshops. In addition to private teaching, workshops at Fiber Arts Boston Resource and Innovation Center (FABRIC), Circle of Stitches in Salem, MA, and Stitch House Dorchester in Dorchester, MA. Entrepreneur managing digital marketing, advertising, manufacturing, and fulfillment. Show less

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  The Sheridan Group

  Aug 2019 - Nov 2020

  Senior Project Manager
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  KnowledgeWorks Global Ltd.

  Nov 2020 - now

  • Director of Operations, Hosting

    Mar 2024 - now

  • Platform Operations Manager, KGL PubFactory at KGL

    Nov 2020 - Mar 2024