Elena Vassileva

Experience

• 

  Hewlett Packard Enterprise

  Jun 2015 - now

  As an Account Manager I have been working directly with customers operating in industries such as telecommunications, health care and cloud computing. I have been supporting them on both local/country and global levels. My top goal has always been to be recognized as a trusted partner and advisor. • Developed and maintained long-term relationships with the customers, stakeholders and partners.• Partnered with sales counterpart to redesign a global support contract: streamline delivery processes; adapt agreements to country/geography’s capabilities; set up monthly reporting mechanisms.• Work proactively to ensure customer’s operational needs are met and monitor the successful delivery of our services and solutions as per agreement with customer (>95% SLA target).• Set up and led an account team of 10 people.• Introduced and promoted the usage of key customer tracking and reporting mechanisms; redesigned existing ones.• Maintain a customer’s installed base: support levels, location distribution, additions & removals.• Leading various communication streams of the account’s status and projects’ progress to customer and stakeholders.• Liaise between customer and internal teams to set up additional services.• Identified opportunities within the account to grow HPE’s business with this customer. Show less I am a member of HPE L&D Associate Facilitators Program which partners with selected employees in delivering learning solutions globally. The aim of the program is to expand the learning opportunities for employees at HPE.As an associate facilitator I deliver trainings in the area of presentations skills, which are recognized as critical capabilities for individuals to enable their performance. The workshops I deliver cover topics such as presentation preparation, delivering persuasive presentations, story telling, body language, giving the participants an opportunity to practice and to receive constructive feedback by the audience. Show less The missions of the groups I am part of are in alignment with the strategy of the HPE Inclusion and Diversity organization: to create an inclusive workplace which enables employees to grow their mindset, build a sustainable network and to provide opportunities to stay connected.As a Communications Chair I work at creating content to support this mission, to encourage our colleagues to participate in the programs organized for them and to bring awareness to the importance of ERGs to our work life. Content includes announcements, invitations, newsletters, reviews. Show less • Change Manager for UK&ILed the communication of changes of the Global Support Delivery (GSD) organization’s processes, operations and working practices and monitored their timely implementation. Acted as the bridge between process owners and impacted teams.• Problem Manager for UK&IManaged problems impacting the GSD organization’s operations during their lifecycle; analyzed and diagnosed root causes of incidents. Process management support in identifying effective problem resolutions and coordinating their efficient implementation.• Resource Specialist for UK&IResponsible for the timely planning and organization of onsite customer visits of HPE managers aimed at measuring customer satisfaction levels. Managed overall score documentation, tracking and ensured delivery of identified actions. Show less

  • Account Delivery Manager

    Apr 2016 - now

  • L&D Associate Facilitator

    Jan 2019 - now

  • Communications Chair at an ERG (Women at Work Bulgaria, Global Women's Network)

    Jan 2017 - now

  • Process Specialist

    Jan 2014 - Nov 2016

  • Implementation Lead for Internship Program

    Jun 2015 - Jan 2016