Shashank Srivastava

Experience

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  Birlasoft (India) Limited

  Aug 2007 - Oct 2009

  Unfied Communications Support Engineer

  Job Profile :• To work on high, medium priority tickets with different SLAs• Proactive and reactive troubleshooting on various systems alarms and faults like Avaya (Servers, Gateways, Messaging systems), Cisco (Routers and Switches), Mitel (SX2000 server and Nupoint Messenger), Call center applications of Autonomy and Apropos.• Applying patch and firmware on Avaya servers and gateways respectively.• Taking backup of Avaya servers and voicemail systems.• To understand and complete the end user requirement in minimum time.• To Follow up and coordinate with several vendors. • Proactive monitoring of Cisco switches and routers with their troubleshooting.• Daily reporting on various calls.• Providing Process (Incident, Change and Problem management) related trainings to team members.• Gathering necessary documentation for team.• Updating Asset database as per the latest information and on the standards decided by Client. Show less

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  DXC Technology

  Oct 2009 - Mar 2019

  • Responsible for end to end delivery of Cisco Unified Communications, Skype for Business and Office 365 UC platforms from Design, Implementation and operations handover prespective. This includes the installation and configuration of UC platform and its components including gateways and session border controllers as per service delivery and change management processes.• Provide Tier 3 support for escalated operational issues and complex infrastructure changes.• Participate in customer meetings to present the solution from a technical andoperational standpoint.• Develop and implement pre-sales testing with customers.•To prepare Bill Of Material as per the solution and ensure timely delivery of hardware and software resources. This includes followup with several vendors and internal finance teams.• To build a comprehensive understanding of the challenges and opportunities in accounts.• To identify specific opportunities within the Account, engaging Solutions Consultants and other Pre-Sales resources with required skills as appropriate to develop propositions which meet these requirements.• Write technical documentation and conduct training sessions for clients. Show less

  • Senior Professional, Offering Delivery and Transformation

    Apr 2017 - Mar 2019

  • Senior Engineer, UCaaS Transition Team

    Oct 2009 - Mar 2017
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  Cognizant

  Mar 2019 - Jun 2022

  Manager, Infra Architect

  I was an Infra Architect in Unified Communications Global Professional Services Team. This team was responsible for evaluation, planning, design as well as implementation of infrastructure and services across various UC platforms.

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  HCL Technologies

  Jun 2022 - now

  Associate General Manager