Michelle Michel

Experience

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  Viceroy Snowmass

  Nov 2009 - Oct 2010

  Spa Guest Services Manager

  -Responsible for scheduling for spa support staff on a weekly basis-Training and evaluating spa support staff-Ensuring all spa support staff is in compliance with all standards of operation and guest interactions-Coaching and motivating team to achieve stated revenue and guest satisfaction goals-Conducting monthly spa departmental and inter-deparmental meetings-Performing payroll for spa colleagues-Staffing needs and hiring -Performing weekly inventories of professional and retail products and supplies-Ordering of products from specific vendors-Handling guest complaints and issues, problem-solving-Handling colleague issues and situations-Mastering Reservations Assistant Show less

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  Life Time Fitness

  Oct 2010 - May 2012

  LifeSpa and MediSpa Department Head

  -Managed all aspects of the LifeSpa.-Monitored LifeSpa profit and loss statement and made necessary adjustments based on budgetary guidelines. -Utilized superior customer service skills and extensive managerial experience to develop strong relationships with members while leading a winning team.-Continually mentored, motivated and inspired my team to provide a member experience of uncompromising quality.-Represented LifeSpa by promoting the programs, products, and services while maintaining an inviting, community-like environment for members and the team of technicians.-Upheld the LifeSpa Mission, Vision and Core Values to support the team of technicians while consistently increasing guest retention and service sales and maintaining minimum retail sales goals. Show less

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  Kohler Waters Spa

  May 2012 - May 2014

  Assistant Spa Manager

  *Responsible for daily operations of guest services departments.*Hire, train and supervise associates. Includes; having all staff participate in DESIGN time, coaching staff, celebrating staff successes, implementation of disciple action for staff, performance review, and facilitation of staff meetings.*Responsible for the financial performance of guest services departments. This includes efficient manpower planning, maintaining accurate par levels relative to guest amenities, minimizing expenses and maximizing profitability. Provide management with recommendations to increase efficiencies.*Assist management in preparation of financial plans, budgets and forecasts. This includes projected sales, expenses and operating income. *Responsible for organization of areas of responsibility. This includes physical needs, SOP accuracy and database management.*Responsible for weekly payroll functions; Timesaver edits, scheduling, forecasting, commission accuracy, vacation, sick and holiday pay. *Oversee Retail Operation; ordering, receiving, allocating goods to Spa Soft, personal orders, cabin transfers, physical inventory and maintenance, creating requisitions/POs and paying of invoices through Workplace.*Track and maintain records for technician/therapist retail goals. *Maintain cash control and billing accuracy levels.*Monthly reconciliation of petty cash.*Increase profitability of areas of operation through analysis of sales and expenses. Provide recommendations regarding improved systems and controls.*Work with DK Marketing and PR to develop and implement promotional strategies and materials. Support efforts to increase retail sales.*Coordinate and implement vendor trainings/product knowledge for staff.*Planning guest events.*Ensure the enforcement of policies and procedures.*Assist in preparation of monthly/annual financial statements for the measurement of profit center performance.. Show less

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  Northern Inspection Services LLC

  May 2014 - Feb 2018

  Office Manager

  Responsible for overseeing the office day to day operations including project setup to closeout along with directing and coordinating all company services and related activities. As well as assisted with new business development and business decisions. Managed day to day business operations of AP, AR, HR, Payroll, Scheduling, Project Management, Proposals, Estimates, Business and Auto Insurance, DOT Program, Drug and Alcohol and ISNetWorld for the oil and gas industry.

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  Dynamic Air Solutions

  Jul 2018 - Mar 2020

  Office Manager
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  Powerlink Electric Inc.

  Mar 2020 - now

  Office/Accounting Manager