Cyrus A.

Experience

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  Model N

  Oct 2011 - Jan 2016

  I led as the principal technical liaison, overseeing customer performance, devising engagement strategies, and resolving on-site issues and bugs for leading pharmaceutical, life sciences, and high-tech firms globally. Additionally, I managed a team of 5 direct reports under the Director of Customer Success, fostering collaboration with global teams to ensure unified and efficient service delivery.➥Orchestrated seamless communication across technology teams, business units, and international clientele, gaining deep insights into diverse challenges and sharpening adept problem-solving skills.➥Established and nurtured enduring partnerships with Fortune 500 clients, delivering robust solutions that ensured high client satisfaction and secured enthusiastic buy-in for proposed initiatives.➥Enhanced productivity significantly through the strategic implementation of automation tools and process enhancements, leading to streamlined issue resolution and heightened overall customer satisfaction.➥Collaborated seamlessly with project managers and geographically dispersed teams across multiple time zones, including India, ensuring timely delivery and swift resolution of issues. Show less

  • Solutions Architect & Technical Consultant

    Jan 2011 - Jan 2016

  • Senior Technical Consultant

    Oct 2011 - Oct 2012
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  SHYFT Analytics

  Jan 2016 - Jan 2017

  Director of Customer Success, Life Sciences

  I enhanced customer satisfaction and retention by overseeing the complete customer lifecycle, from initial sales presentations through deployment, onboarding, adoption, and ongoing account management.➥Increased customer understanding and alignment through the design and facilitation of workshops focusing on vision, strategy, governance, agility, and innovation, resulting in improved client outcomes.➥Nurtured a high-performing technical team of 20 professionals, encompassing engineering, sales, and support roles, through strategic recruitment of top talent, implementation of best practices, and fostering a culture of engagement and continuous improvement.➥Successfully secured market dominance on the West Coast by establishing and expanding the company’s footprint, driving exceptional customer satisfaction, and achieving robust regional market growth. Show less

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  AppDynamics

  Jan 2017 - now

  Chief Technology Advisor | Executive CTO | Technology Strategist

  Here, I held a key C-Suite public-facing executive position, utilizing strategic leadership, advanced technical expertise, and a strong passion for innovation to provide exceptional customer value and effective team guidance. I was recognized as a thought leader and trusted advisor, actively collaborating with strategic stakeholders to enhance customer success, drive innovation, and spearhead product development, thus promoting sustainable growth and achieving technical excellence. ➥Engaged regularly with C-Suite executives and senior leaders to discuss technology strategies, product roadmaps, and solutions to complex challenges, resulting in over $310M in opportunities.➥Emphasized the value of proposed solutions as the SME, accelerating deal closures by 30% and producing 165% more revenue than average.➥Led transformative initiatives in healthcare and manufacturing, offering strategic guidance to develop, launch, and innovate sector-specific products, achieving over $150M in potential revenue growth through go-to-market strategies and effective team assembly➥Orchestrated and chaired Customer Advisory Board (CAB) meetings, bringing together stakeholders from engineering, product teams, and clients to gather essential insights on product use cases, challenges, and feature priorities.➥Represented the organization at conferences, delivering compelling product demonstrations and group presentations on diverse topics including business strategy, user experience, application and network performance, security, and AI/ML.➥Cultivated and sustained strategic relationships with key executive stakeholders, driving substantial company growth.➥Developed and operationalized the Customer Experience Center (CXB), significantly elevating customer engagement and streamlining sales cycles.➥Expanded the Executive Briefing Center Enablement Program from 1 to 5 diverse global locations, a strategic move that contributed to winning Producer of the Year by securing 68 new customers. Show less