Shashauna Williams MPH, PMP

Experience

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  Memorial Sloan Kettering Cancer Center

  Jul 2013 - Jan 2017

  • Physician's Office Assistant II

    Sept 2015 - Jan 2017

  • Patient Services Representative

    Jul 2013 - Sept 2015
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  Weill Cornell Medicine

  Jan 2017 - Jun 2017

  Administrative Specialist
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  Montefiore Health System

  Jun 2017 - Oct 2018

  Project Specialist-Quality & Innovation

  Skilled Project Manager with expertise in healthcare program development, systems integration, and partner engagement. Successfully coordinated cross-functional teams, leveraged Lean Six Sigma methodologies, and implemented strategic initiatives to improve performance measures and operational efficiency.Key Achievements:• Coordinated cross-functional project workgroups, ensuring timely implementation of project plans with DSRIP partners.• Utilized Lean Six Sigma methodologies to organize workshops for executive-level stakeholders, addressing barriers and enhancing project outcomes.• Managed projects involving information systems integration and clinical program development to improve partner connectivity.• Drafted work plans, presentations, and educational materials to close gaps in partner performance measures.• Conducted surveys to improve network development and utilized data-driven insights for reporting to the NYS Department of Health.• Provided support for educational training programs and workshops for staff, physicians, and key stakeholders.• Analyzed performance data to improve clinical workflows and supported data collection for performance reporting.• Developed meeting materials to brief Committee Chairs, workgroup leads, and leadership on project progress.• Identified workforce requirements and system changes to address potential downsizing needs.• Created and edited content for the MHVC newsletter to enhance stakeholder engagement.• Maintained a deep understanding of healthcare reimbursement mechanisms and DSRIP funding processes. Show less

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  Healthfirst

  Oct 2018 - Jan 2022

  Provider Network Specialist/Project Manager (Operations)

  Results-driven Project Manager with proven expertise in delivery system engagement, process improvement, and cross-functional collaboration. Skilled in resolving systemic issues, managing projects, and driving operational efficiencies to meet organizational goals.Key Achievements:• Partnered with Provider and Network Operations to resolve systemic issues affecting DSE operations, including reporting discrepancies and role misassignments.• Built strong relationships with stakeholders through open communication and collaboration.• Collaborated with Appeals and Grievances to promptly address and resolve member issues.• Developed and implemented process improvements in collaboration with internal business partners.• Conducted internal audits to ensure policy compliance and maintained a master repository of active policies.• Managed the lifecycle of non-standard contract implementations and coordinated project deliverables.• Drafted and updated policies, procedures, and job aids to improve workflows.• Worked with regulatory, legal, and marketing teams to draft and release provider communications and maintain a communication inventory.• Contributed to the development and maintenance of the Healthfirst provider manual.• Trained staff on processes, policies, and procedures to ensure alignment and compliance.• Produced reports to target potential providers and drive strategic initiatives.• Led bi-weekly leadership committee meetings to advance key projects.• Oversaw Healthfirst Quality App access and provided IT support for providers and staff. Show less

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  Healthix

  Jan 2022 - now

  Project Manager (PMO)

  Experienced Project Manager overseeing the execution of multiple complex integration projects, including standard implementations, product management and high-priority custom initiatives. Responsible for ensuring project delivery aligns with Healthix's software development lifecycle, fostering collaboration across diverse teams and delivering quality outcomes for clients.Key Achievements:• Successfully manage a portfolio of intricate integration projects and products, balancing resources and addressing critical issues to meet organizational goals.• Collaborate closely with the Innovation team and PMO to adopt and refine Healthix's project management methodology, prioritizing objectives and streamlining processes.• Manage diverse stakeholder groups, including developers, analysts, subject matter experts, project owners, and external clients, ensuring seamless communication and alignment across multiple organizations.• Partner with software vendors, NYeCollaborative, and member sites to drive project completion within scope, time, and quality standards.• Apply a disciplined approach to the software development lifecycle, ensuring all deliverables met or exceeded customer expectations. Show less