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Chinmay Joshi

Chinmay Joshi

Network Engineer

Followers of Chinmay Joshi492 followers
location of Chinmay JoshiBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Vendor management
    Wireless
    Networking
    Windows server
    Project management
    Software documentation
    Management
    Linux
    Ms project
    Technical support
    Team leadership
    Network design
    Wireless networking
    Software installation
    It service management
    Microsoft project
    Team management

  • About me

    Resourceful project coordinator skilled in streamlining projects to ensure maximum customer satisfaction and business revenue. Expert in coordinating diverse teams and resources to complete objectives. Organized and detail-oriented with proactive and hard-working nature.

  • Education

    • N M Gopani Polytechnic University : Technical Education Board, Gujarat

      2002 - 2004
      Diploma Electronics & Communication

    • Humber College

      2011 - 2011
      PG Diploma Project Managment

    • Sardar Patel University

      2004 - 2007
      BE Electronics and Communications

  • Experience

    • Microsense India Pvt Ltd

      Dec 2007 - Dec 2010
      Network Engineer

      • Determined feasibility, functionality and potential benefits of proposed systems. Working with vendors and teams to develop wireless and wired network infrastructure.• Authoring training materials and organized training sessions for new employees. Documenting monthly inventory reports, sales reports and accounting reports.• Resolving customer issues related to network connectivity. Primary contact for computer hardware and software problems, as well as network emergencies.

    • Twin Engineers

      Jan 2009 - Jan 2011
      Project Lead

      • Defining project deliverables and monitoring status of tasks for designing RF dryer. Drafting action plans and leading meetings with department executives to review project status and proposed changes.• Boosted production of antennas from 5 to 8 per hour by standardizing assembly and testing process. Initiated design of new tool to allow design of antenna and filter, decreasing design time by 20%.• Slashed maintenance cost of IT infrastructure and ISP costs by 30% by connecting 3 offices with wireless link. Analyzed and suggested vendors to source electronic components and IT services. Show less

    • ITC Infotech

      Jul 2013 - Sept 2015
      Associate IT Consultant

      • Troubleshooting issues pertaining to active directory, Microsoft exchange, VPN connectivity, enrolling users to Blackberry Enterprise Server and MDM, OPERA and micros POS. Provide support on issues related to outlook, printers, and VPN and network connectivity. Monitoring applications, servers, and database and network devices. Identify and escalate tickets to appropriate teams.• Initiated developed and implemented intranet knowledge base portal called SOPedia using mediaWIKI to reduce call resolution time by 30%. Proactively participated in upgrading SOP’s for process refinement to improve customer service and support.• Mentored new employees and explained protocols clearly and efficiently. Awarded employee of month award for excellent customer satisfaction and resolution on 1st contact. Show less

    • Accenture

      Jan 2016 - now

      • Cloud Support Senior Analyst

        Dec 2020 - now

      • Cloud Support Analyst

        Jul 2016 - Dec 2020

      • PMO Analyst

        Jan 2016 - Jul 2016

  • Licenses & Certifications

    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Feb 2017