Asma Ismail

Experience

• 

  SONY EMCS Sdn.Bhd

  Mar 2019 - Jun 2019

  Engineering Trainee
• 

  Telekom Malaysia

  Oct 2020 - now

  ● Managed and provide 1.5 level support on service operation (which involved IPVPN, IPLITE, IP Value, Metro E, MPLS, PRI )● Executed, diagnosed and implemented service improvement to avoid repetitive issue or faulty● Performed troubleshooting on router and switch ( familiar devices : Cisco, Huawei, ZTE and Alcatel/Nokia)● Involved with customer Disaster Recovery (DR) and Preventive Maintenance (PM) ● Coordinated fault management and troubleshoot during the occurrence of service failure or downtime within SLA.● Closely monitored and diagnosed customer issue including IP traffic and IP DHCP● Well cooperate with machine vendor to bring up their machine (ATM, CDM , CRM) Show less ● Performed site survey and acquired site for LTE coverage● Managed site leasing and acquisition agreements for the installation of telecommunications infrastructure at multiple sites. (rollout- collocation, relocation, upgrade)● Involved with 3G decommission (3G sunset) and 5G implementation for Unifi mobile● Worked closely with clients, subcontractors, and other local network operators● Prepared Technical Proposal (STP) and liaise contract for possible tenant and owner (Tenancy Agreement). Show less

  • Assistant Manager Network Engineer

    Jun 2021 - now

  • Assistance Manager Site Aqcuisition

    Oct 2020 - May 2021