Ahmed Ewes

Experience

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  2*1 resturants

  Jul 2004 - Jul 2006

  Resturant manager

  I'm, restaurantt manager at 2*1 restaurants now i'm responsible for restaurant i make every thing here like making order for product, inventory, scudle for staff and trainee all the team i have what write down•Strong oral and written communication skills.•Strong operational catering background•Ability to understand multi-property operations.•Good negotiation skills.•Ability to work in a team.•Knowledge of food preparation and hygienic standards• Ability to deal with and resolve issues• Ability to work well under pressure• Planning and project management skills• Knowledge of supplies, equipment, and/or services ordering and inventory control.• Records maintenance skills.• Computer literate; proficient in Windows-based programsExperience in service/hospitality or relevant field preferred Show less

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  Mawarid food company

  Apr 2007 - Aug 2008

  Assistance Store Manager

  Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.* Select or create successful menu items based on many considerations, and assign prices based on cost analysis.* Perform administrative activities such as scheduling, budgeting, and payroll* Evaluate health and safety practices against standards* Judge the quality of food, preparation, and job applicants

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  Pizza Hut

  Aug 2008 - Jan 2016

  Call center Supervisor

   Undertake regular on to one meeting, team meetings, training and counseling/coaching sessions for all direct reports, conducting regular performance appraisals and numeration reviews Act as a lead change agent for Customer Operations ensuring all change initiatives are planned, structured and deliver overall business objectives Operating and developing the call Centre and offering service delivery to meet the needs of customers. Managing the daily operation of Call Centre to ensure service delivery standards are met and maintained in line with company defined objectives Ensuring customer complaints are actioned and resolved as per Customer service guidelines Actively supporting company policy and best practice in the area of security, with particular emphasis of protection of sensitive customer information Analyzing performance, highlighting problem areas and identifying improvement actions. Driving improvements projects to improve performance against targets Liaise with marketing departments regarding launch of new products/services. Manage the impact of new products and services on levels of customer service Manage a team of staff at a call center and set targets to ensure maximum productivity Managing the daily running of the call center Liaising with team leaders, operatives and third parties to gather information and resolves issues Monitoring random calls to improve quality minimize errors and track operative performance Reviewing the performance of staff, identifying training needs and planning training sessions Deal with customer complaints referred by front-line staff Deliver training to staff on an ongoing basis Coaching, motivating and retaining staff and coordinating bonus, rewards and incentives schemes Analyzing performance statistics and making decisions on the basis of these statistics Setting and meeting performance targets for speed, efficiency, sales and quality Produce reports for senior management Show less

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  Pizza Hut Mawarid Food Company

  Feb 2016 - now

  Call Center Assistant Manager

  Febraury 2016