Joel Sattazahn

Experience

• 

  EarthLink

  Apr 2003 - Apr 2005

  Master Tech

  • Provided backup support for supervisors• Approved issue escalations and hardware replacements• Was trained and worked directly with DSL, cable, satellite, and dialup internet connections• Supported Blackberry, VPN, HPNA, wired and wireless home networking.• Was responsible for team performance and morale building events• Provided callback support to customers with unresolved issues• Handled manager escalations• Assisted in new hire training

• 

  Sprint Communication Systems

  Jan 2005 - Jan 2008

  Technical Lead

  • Was responsible for supporting first tier technicians with provisioning and escalated DSL related issues. (email, operating system, browser, modems, and other networking hardware)• Programmed and verified network programming in Wide Area Network equipment• Handled customer manager escalations• Monitored phone queue volumes• Interfaced with multiple engineering departments in reference to outages and other mass customer affecting issues• I worked with all Windows, Mac, and Linux systems and servers• I had gained experience on Zyxel, Nortel, Alcatel, Lucent, Adtran, AFC, Redback, and Fiber internet networking equipment• Gained experience in all Microsoft Office software, Citrix, FTP, and telnet applications• Provided training of technicians on new programming and procedures.• Mentored technicians looking to become Tech Supervisors Show less

• 

  Penn State Health

  Apr 2007 - now

  Job Functions:• Provide support for a varied portfolio of departmental applications (currently 32 applications)• Primary support point for the hospital for MS Access databases and Crystal Reports• Project Manager for new and existing departmental applications, systems, and processes following strategic planning and Six Sigma methodology• Evaluate current applications and processes to determine how technology, applications, and the hospital’s infrastructure can be integrated to create improvements, efficiency, and improve patient care• Evaluate and implement proper IT security processes to ensure data integrity is maintained, laws and regulations are compiled to, and the hospital’s security standards are upheldProvide Advance support and programming for following software:• Databases including:o Filemaker Proo SQLo Sybaseo Microsoft Access• Crystal Reports• CareFusion Vmax (Pulmonary testing software)• POPIMS/Collector Suite (State trauma reporting software)• LionNet (Telestroke software) Show less

  • Team Lead Manager

    Feb 2021 - now

  • Lead Systems Analyst

    Apr 2007 - Feb 2021