Claire Smith

Experience

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  Mail Clinic Gilman

  Aug 2015 - Aug 2017

  Retail Sales Clerk

  Mail Clinic is a small business that offers a place outside of standard mailing companies to receive and send your mail. I was responsible for organizing incoming mail and distributing to individual mailboxes, working with customers to send their packages specific to their needs and general store maintenance.

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  Asap Quality Repair Inc

  Aug 2017 - Jun 2019

  Office Assistant

  ASAP Quality Repair is a company that specializes in performing repairs for bathtubs, showers and windows. I was responsible for monitoring phones and email for customer requests and getting their repairs scheduled in a timely manner. I also assisted in generating invoices each week, processing incoming payments, filling out detailed work orders for the technicians and general office organization.

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  T-Mobile

  Jun 2019 - Apr 2024

  In CSCA (Contract Support & Code Administration), I support the State, Local and Federal T-Mobile for Government sales teams. I do this by managing the contract life cycle and maintaining strong partnerships across multiple organizations.I am passionate about delivering high quality education to my team and my customers.* I partner with teams such as Contract Administration and Legal to create and present clear guidelines on subjects such as how to submit your requests accurately and how to monitor the status of your requests.* I led the project to remotely onboard and train 5 new team members from a vendor within an 8-week timeline. This involved developing a detailed schedule, creating/updating 30+ process documents, delivering group and individual training sessions, creating over 100 practice examples, and auditing their progress to achieve at least 95% accuracy.I am a recipient of the T-Mobile PEAK achievement award in 2022. Less than 1% of the company can receive this award each year. I was nominated by 10 of my leaders, partners and customers due to qualities such as my positive attitude, my passion for customer service and embodying the company's values in everything I do. Show less Not only did I support the Accounts Payable department, but I also performed stretch assignments to support other teams in the Financial Operations organization such as Law Enforcement Regulations and Payment Strategy Operations. I wore many hats so I could support as many teams as possible in matters such as:*Managing the flow of daily mail*Ensuring checks were released each day in a timely manner*Assisting in various adjustments to invoices*Researching customers to release Unclaimed Property*Miscellaneous projectsIn this role, I was the recipient of the Financial Operations Certificate of Excellence in Q4 of 2019, when I had only been at the company 6 months. I was given this recognition due to my willingness to juggle multiple responsibilities amongst multiple departments in a timely manner and always looking for new opportunities. Show less

  • Business Analyst

    May 2020 - Apr 2024

  • Accounts Payable Specialist

    Jun 2019 - May 2020
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  Puget Sound Energy

  Apr 2024 - now

  Senior Regulatory Compliance Analyst

  Transmission Policy & Contracts