Experience

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  Community services bury

  Jan 2004 - Jan 2009

  Manage the Standards for Better Health Declaration including collation of evidence and submission.Carry out policy audits, organised and completed within timescales reported on findings and made recommendations when appropriate.Collation of information required to meet the information requirements of Integrated Assurance Framework.Production of monitoring reports for Integrated Assurance Framework. Produce complex charts utilising advanced Access/Excel/PowerPoint programmes for presentation to formal meetings.Provide analytical and reporting support using other Communtiy Services Bury datasets, as required. Show less Monitor the quality of the risk information, including incident reporting information and produce action plans for the improvement of data quality. Maintain an up-to-date record of risk and incident Ensure regular reporting of risk and incident information to the appropriate committees and sub groups Carry out audits/inspections, organise and complete within timescales reporting on findings and making recommendations where appropriate.Participate in defined projects ensuring effective organisation, planning and completion.Controls Assurance, NHSL Claims and Risk Management and Records ManagementCollation of information required to meet the information requirements of Controls Assurance.Production of monitoring reports for claims management and Controls Assurance.Create and maintain a database as instructed to record information from the Records audits.Produce reports relating to the reviews of records as required for different levels of the organisation.Reviewing the system for storage of health records proposing changes as appropriate. Show less

  • Governance Facilitator

    Jan 2008 - Jan 2009

  • Support Manager – Risk & Standards

    Jan 2004 - Jan 2008
• 

  Pennine care nhs foundation trust

  Sept 2004 - now

  As the Senior Performance Manager covering four community service boroughs which include Bury, Oldham Trafford and Heywood, Middleton and Rochdale, I have used my communication and interpersonal skills to build relationships and work collaboratively with the local Commissioners, Managing Directors and Senior Managers on numerous occasions to oversee the strategic approach to performance management within each borough. I lead a team of five performance managers to work with front line services to analyse and improve performance data, translating data for clinical staff to ensure a good level of understanding. This is done ensuring that deadlines and targets are negotiated, understood and met to the benefit of all parties including patients at the forefront of the process. As each borough is commissioned differently, to suit the diversity of the patients accessing the multitude of services, my work requires an understanding of each service and the commissioning requirements. Using this knowledge it is my role to take a strategic view of the requirements and ensure that the message is passed on to my team to implement my directions as required. It is then my responsibility to feedback progress against the project plan to the Managing Directors and CCG colleagues, providing assurance and managing the expectations of the stakeholders when appropriate. Show less Working with internal services and liaising with Commissioning groups to agree and negotiate baseline targets and key performance indicators. Working within the Performance department has allowed me to implement a variety of positive changes ranging from the way in which services operate within the premises in which they are delivered, to the way in which training is delivered to front line staff. I have also realised the importance of proactive engagement with stakeholders in order to change the cultural approach to service delivery. The establishment of working relationships with a multitude of services across the Pennine Care footprint has proven beneficial in the cross fertilisation of ideas and learning opportunities.Through working across all services within the Pennine Care footprint I have developed a good understanding of the pressures and issues relating to the delivery of care to service users.I have the confidence and communication skills to challenge the status quo in order to ensure services understand a change in approach that may impact on their current way of working to one that is required by the organisation. Show less In order to maintain a focus on quality delivery of services, my present role consist of project managing the role out of a Care Quality Commission assessment tool that i designed during my previous role within the Governance Department of NHS Bury. The assessment process identifies any gaps in quality within service areas and enables front line staff to increase their awareness of their responsibilities to patent care in line with the CQCs outcomes and the Trusts values. I currently work with 250 services to ensure smooth role out of the assessment within a set time scale. I provide support to all types of staff from Governors, Directors and ward staff to ensure full engagement in the process. Reports are created upon completion of the process and these reports are presented to the Quality Group which is a subsidiary to the Board. I maintain a close working relationship with other stakeholders within the Trust such as the Director for Essence of Care and the Director of Governance. The quality assessment process allows the Trust to gain assurance that services and wards are maintaining a high level of quality care to service users whilst ensuring that carers/relatives/parents have the assurance that this is being tested by the organisation. The process incorporates an mechanism to ensure that any gaps that are identified have action plans in place to rectify immediately. The process is rolled out to front line staff which has enabled the services to manage a will to change from the bottom up and en-powered staff to feel that it is their responsibility to make the changes required.Once the assessment has been completed the reports generated allows services to benchmark and learn from each other to develop better ways of working and sharing of information to enable a leaner way of working.Working with other systems including incidents and complaints and incorporating this information when working with the assessments allows data to be triangulated. Show less I have proven myself to be resourceful in managing many projects by leading, devising and subsequent implementation (e.g. the innovation and introduction across the organisation of an audit tool, subsequently endorsed by the Department of Health that facilitated successful registration with the Care Quality Commission).My post is primarily to act as Lead Manager in the implementation of the Governance Framework across all areas of Community Services Bury. This guarantees that a Quality Framework is followed to maintain the clinically led, managerially supported culture is embodied throughout all clinical services. This has formed the basis of the Governance Framework for the new integrated organisation.During this time my experience has been enhanced by the successful completion of a Foundation Degree in Business Management and my current progression towards completion of a Master of Business Administration Degree. Show less

  • Operations Manager

    Mar 2021 - now

  • Senior Performance & Business Intelligence Manager

    Jul 2017 - now

  • Performance & Strategy Project Manager

    Sept 2014 - now

  • CQC Performance Lead

    Jan 2012 - Sept 2014

  • Quality Manager

    Sept 2004 - Jan 2012