Experience

• 

  Icici lombard

  May 2008 - Aug 2009

  Unit sales manager

  In ICICI I was handelling a team of 20 Sales Officer was working of Retention for 3 Branches.

• 

  Exl

  Aug 2009 - now

  • Taking care for the Compliance Activities• Invoicing/Billing for the process and send it to Finance• Responsible for planning and directing of all MIS related activities for all internal and client reporting• Undertake Trend Analysis of Data and Automation of reports• Calculating Overtime hours and converting them into FTEs for billing purposes• Provide analytical and operational support to the Service Leader• Ensuring Service Delivery and Metrics are met, Client management, implementing short/ long-term plans, planning budget allocation• Preparing presentations for Management to highlight the performance, issues and process health, etc• Formulating Process Improvements and Focus on automation opportunities providing minimal potential efforts/time requirement in fixing and setting those automations• Preparing Monthly, weekly and daily utilization report for the entire process• Assist for all internal and Client Audits PreparingSeccessfully close 3 Internal and External Auduts during this tenure Show less

  • Transition Manager

    Jan 2023 - now

  • Operations Manager

    Jul 2022 - Jan 2023

  • Lead Assistant Manager - Operations

    Nov 2017 - Jul 2022

  • Assistant Manager - Line Compliance / MIS

    Mar 2014 - Oct 2017

  • Quality Analyst

    Apr 2011 - Feb 2014

  • Associate

    Aug 2009 - Mar 2011