Experience

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  Passport canada

  Jun 2007 - Aug 2007

  Technical support analyst

  Desktop support for standard users on Windows XP systems as well as some user and permission management in Active Directory.

• 

  Cfia-acia

  Apr 2008 - Aug 2008

  Desktop support technician

  Desktop support for standard users on Windows XP systems as well as some user and permission management in Active Directory.

• 

  La cité collégiale

  Sept 2008 - Dec 2009

  Taught A+ computer classes to first year Techniques des Systemes Informatique students. Taught A+ class to first year Techniques des Services Informatiques students.

  • Instructor (Contract)

    Jan 2009 - Dec 2009

  • Instructor (Contract)

    Sept 2008 - Dec 2008
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  Distributel communications

  Aug 2009 - Feb 2012

  Technical reference and leadership for a team of 30+ agents, handling escalations within the company and customer complaints and issues. Customer support for assorted VOIP, DSL and long distance service issues.

  • Team Leader - Technical Support

    Jan 2012 - Feb 2012

  • Technical Support

    Aug 2009 - Feb 2012
• 

  Thinktel communcations limited

  Feb 2012 - Nov 2012

  Customer care - level 2

  Providing advanced technical support for SIP and other associated protocols and technologies for our customers and front line staff.

• 

  Distributel

  Oct 2012 - now

  Combine technical ability and strategic thinking to provide detail-oriented execution in a fast-paced, dynamic environment. Responsible for providing critical support, and acting as a technical subject matter expert within the Data Network Operation team to support the business. Responsible for capacity management, installation, maintenance, management and support of mission-critical network infrastructure. Cooperate with Network Engineering on network design/re-design, network installation and expansion, modify routing/switching equipment, provision network equipment and circuits between Distributel and vendors such as Bell and collocated customers along with performing testing and repair work as deemed necessary. Responsible for both internal and public facing data network services within Distributel’s network. Show less

  • Senior Data Network Analyst

    Dec 2017 - now

  • Network Operations Specialist

    Oct 2012 - Dec 2017