Experience

• 

  Tata consultancy services

  Jul 1998 - now

  Program Manager for Kaiser Permanente Individual and Family work stream projects including Open Enrollment and Special Enrollment• Maintain and track project timelines, milestones for the implementation of various projects and Change Requests• Manage project finance activities like budgeting a project, create recharge agreements, create business case documents, create project monthly forecasts and track project budgets with forecast and actual spend reconciliation• Manage the documentation of various phases of the project including requirements document, design document, test plans, test results, project plan, risks, action items, issues, and decisions and other documentation• Manage testing effort by collaborating on test strategy, test plans, completion of testing scenarios, identifying defects, scheduling the development of fixes for the defects post production• Managed the development the implementation strategy and contingency planning.• Project Lead for User Acceptance Testing• Coordinate meetings with business leads to capture requirements• Coordinate the implementation with business leads• Coordinate the development of appropriate testing scenarios/scripts and cross-referenced to the identified system requirements• Established testing schedules and coordinated resources across the various platforms• Facilitated daily test calls during testing and monitored the resolution of defects• Documented and submitted testing results which supported a go-live approval by the business leads• External Vendor Coordination Show less • Overall Program Management of all projects executed by TCS at Apple iAd for their Ad platform product• Creation and continuous tracking of project plans, weekly project risk identification and mitigation and scope management on monthly software releases, publishing and presenting weekly project delivery reports to Apple iAd leadership team.• Manage project finance activities like budgeting projects, create project monthly forecasts and track project spend • Work with multiple stakeholders to ensure project delivery is on track• Responsible for Quality Assurance for projects including daily test progress stand up meetings and defect triaging• Managed all phases of the software development lifecycle (SDLC) for every monthly release • Creation of project charters outlining the scope, scheduled milestones and escalation matrix• Experience of working with multiple service vendors and system integrators Show less • Program Management of entire application management services portfolio, including Service Operations and Service Delivery using waterfall methodology• Responsible for overall SLA compliance of entire application landscape• Program Delivery across multiple geographies including US, UK and India• Project plan creation and maintenance, Risk identification and mitigation, Scope managementfor IT projects• Work with cross functional stakeholders like IT, Finance and Product Teams in order to achieveproject charter objectives• Creation of Statements of Work contracts outlining the Scope, Staffing, Scheduled milestones,Entry and Exit criteria for project deliverables and Escalation matrix Show less Successfully completed multiple projects in the roles of Program Manager and Business Analyst on the websites Toyotafinancial.com and Lexusfinancial.com.• Responsibilities included Project Management (Schedule, Quality and Cost management), Project Estimation, Project issue resolution, Project reporting to business stakeholders• Planning the change management of the project into production deployment, including all upstream and downstream applications using ITIL methodology• Extensive interaction with external vendors including Oracle for their Epay payment product• Responsibilities as Sr. business analyst included requirements gathering, creating technical specifications, End-to-End testing of the websites and planning release/deployment of the enhancements Show less

  • Senior Program Manager at Kaiser Permanente

    Mar 2017 - now

  • Senior Program Manager at Apple Inc

    Jul 2013 - Feb 2017

  • Senior Program Manager at Electronic Arts

    Jul 2011 - Jun 2013

  • Engagement Manager at Standard and Poor's

    Jan 2011 - Jun 2011

  • Program Management Office Lead - TCS Media Vertical

    Oct 2009 - Dec 2010

  • Program Manager/Business Analyst at Toyota Financial Services

    Jun 2004 - Sept 2009

  • Program Manager/Project Lead

    Jul 1998 - May 2004