Experience

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  Ibm

  Nov 2015 - May 2021

  -Responsible to implement Software Packages to client machines based on the detaileddocumentation created.-Performed quality control for packages created by Software Packages to see if they met allrequirements and standards.-Served as the point of contact (2nd Level Support) for critical escalations regarding SoftwareDeployments Incidents to find out the root cause of the issue and restore applicationperformance by providing technical support using SCCM Client Center and MSRA tool. Show less

  • SCCM Software Distributor

    Mar 2020 - May 2021

  • Level 2 Remote Deskside Support

    Jul 2018 - Feb 2020

  • IMAC Coordinator

    Nov 2015 - Jul 2018
• 

  Baker hughes

  Jan 2022 - Aug 2022

  Itsd analyst

  -Responsible as a first contact to handle call, webchat and email tickets for Baker Hughes end users globally.-Identify if the issues belong to P0 / P1 / P2 / P3 / P4 and P9 priority and escalate to correct support team.

• 

  Tech mahindra

  Aug 2022 - May 2024

  Euc engineer

  -Handling user Service Request for any issue/request.-Assisting user daily for any issue with account/access issues by performing remotetroubleshooting or via phone call.-Involve in CelcomDigi merging.-Handling IMAC requests for laptop, workstation and peripherals. Liaising with Dogi vendors.

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  Tech mahindra

  Sept 2024 - now

  Remote desktop support