Burhanuddin Mohamed

Burhanuddin mohamed

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location of Burhanuddin MohamedBandar Baru Bangi, Selangor, Malaysia
Followers of Burhanuddin Mohamed331 followers
  • Timeline

  • About me

    Hello world

  • Education

    • Universiti islam antarabangsa malaysia

      2009 - 2014
      Bachelor's degree information technology

      I like to move it move it~

  • Experience

    • Ibm

      Nov 2015 - May 2021

      -Responsible to implement Software Packages to client machines based on the detaileddocumentation created.-Performed quality control for packages created by Software Packages to see if they met allrequirements and standards.-Served as the point of contact (2nd Level Support) for critical escalations regarding SoftwareDeployments Incidents to find out the root cause of the issue and restore applicationperformance by providing technical support using SCCM Client Center and MSRA tool. Show less

      • SCCM Software Distributor

        Mar 2020 - May 2021
      • Level 2 Remote Deskside Support

        Jul 2018 - Feb 2020
      • IMAC Coordinator

        Nov 2015 - Jul 2018
    • Baker hughes

      Jan 2022 - Aug 2022
      Itsd analyst

      -Responsible as a first contact to handle call, webchat and email tickets for Baker Hughes end users globally.-Identify if the issues belong to P0 / P1 / P2 / P3 / P4 and P9 priority and escalate to correct support team.

    • Tech mahindra

      Aug 2022 - May 2024
      Euc engineer

      -Handling user Service Request for any issue/request.-Assisting user daily for any issue with account/access issues by performing remotetroubleshooting or via phone call.-Involve in CelcomDigi merging.-Handling IMAC requests for laptop, workstation and peripherals. Liaising with Dogi vendors.

    • Tech mahindra

      Sept 2024 - now
      Remote desktop support
  • Licenses & Certifications

    • Msc malaysia undergraduate skills programme

      Malaysia digital economy corporation (mdec)
      Jul 2012
    • Ibm agile explorer

      Credly
      Jul 2020
      View certificate certificate
    • Itil® foundation certificate in it service

      Axelos global best practice
      Jun 2015