Experience

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  Cox communications

  May 2003 - now

  In this role, I am entrusted with the task of enriching the overall customer experience by supporting the design and build strategy via enhancement of Cox's outside plant infrastructure. Facilitating informed decision-making and provision of excellent guidance on network construction activities by actively engaging end-to-end with the network transformation program and projects as well as OSP leadership across the enterprise. Building and organizing high-performance teams as well as deploying operating policies and procedures to increase visibility of network transformation progress and risk mitigation.My accomplishments within this role are following:- Fostered to delivery of strategic goals by outlining and deploying organizational structure.- Exceeded program volume goals as well as maintained favorable financial performance.- Improved key financial health metrics to historic lows, while increasing activity over 1000% in five years.- Contributed to surpass of organizational objectives by enhancing upstream / downstream processes and integrating improvements into operating plans in conjunction with broader organization and key business stakeholders. Show less Leveraging exceptional professionalism, I was assigned the responsibility of driving effective management of facilities within the joint use space by creating and deploying robust protocols. Supporting Right-of-Way agents and OSP Compliance Technicians to trace permitting and audit activity throughout the enterprise in an efficient manner by employing effective systems and processes. Enabling Right-of-Way teams to attain defined objectives by rendering governance and process accountability support.A section of my key contributions include:- Enabled future business positioning and growth by coordinating detailed strategic planning, developing strategies for gaps and shortfalls, and ensuring standardization throughout prevailing teams.- Steered deployment of new software system from conception to completion.- Developed, coordinated, and instructed training sessions across four different regions.- Established system inspection processes to enable electronic documentation efforts, resulting in increasing ability to respond to audits and lowering the risk to the company. Show less My duties comprised of ensuring successful delivery of enterprise construction initiatives by leading and directing a high-performance team. Ensuring alignment of financial objectives with defined plans by steering collaborative efforts with financial partners, while communicating project success and associated risk to senior leadership.My key-contributions for this role are mentioned below:- Established and grew a high-performance team of project managers.- Enhanced overall customer experience by outlining and shaping set goals to enable process improvement and delivery of high-profile projects in a timely manner.- Boosted business performance and uncovered new growth opportunities by providing strategic oversight and process accountability to boundary partners and construction teams. Show less I was responsible for owning control over the administration of plant operations as well as setup, installation, testing, and maintenance of broadband services of HFC networks and other equipment of plant facilities and distribution systems. Ensuring network adherence to company performance standards as well as FCC requirements.Within this role, I had the following achievements:- Secured the 2015 Gold Standard Award for having the highest performing team across the Northeast Region in outage and repeat visit metrics. Show less

  • Director, Construction Program Management

    Mar 2020 - now

  • Manager, Joint Use Construction

    Oct 2017 - Mar 2020

  • Manager, Business Process

    Feb 2016 - Oct 2017

  • Supervisor, Field Systems

    Aug 2014 - Feb 2016

  • Field Network Technician

    Sept 2005 - Aug 2014

  • Field Service Technician

    May 2003 - Sept 2005