Experience

• 

  New york & company

  Jun 2008 - Oct 2011

  Assistant retail sales manager

  Maintained leadership in multi million dollar retail store exemplifying the role of a brand ambassador- Exemplary leadership of a team to create a positive environment in driving sales while working with, meeting, and understanding the needs of diverse clientele- Provided training, coaching, support, and oversight of co-workers- Strong multitasking, problem solving, and organizational skills

• 

  Hannoush jewelers

  Oct 2011 - Apr 2019

  Jewelry sales associate

  -Provided flawless customer service in high end retail -Understanding consumer needs and strategy to drive sales- Proficiency in knowledge of high end jewelry, cashier, and store operations

• 

  Groden center inc

  Jun 2013 - Aug 2014

  Behavior specialist

  Worked 1:1 with children diagnosed with severe autism and other developmental disabilities. Implemented various treatment modalities including applied behavioral analysis with reinforcement contingencies, cognitive behavioral therapy, stress reduction techniques, and positive psychology

• 

  Fuller hospital

  Sept 2014 - Apr 2017

  Partial hospital program mental health clinician

  Provided individual and group therapy and case management services for adults dually diagnosed in an acute outpatient mental health facility. Completed treatment plans, assessments, and aftercare planning for clients. Intervened in crisis management and safety planning

• 

  Northeast health services

  Apr 2017 - Apr 2019

  Psychotherapist

  Tailored individual therapy services at an outpatient mental health facility. Services provided for populations with ages ranging from children through adults. Multiple treatment approaches used for adjustment disorders, substance use, mood, and anxiety disorders. Treatment plans, assessments, and coordination of care conducted

• 

  Brightview

  Apr 2019 - Nov 2022

  Regional director of operations

  Oversee business operations and start up of new offices in multiple outpatient addiction treatment offices in Southern Massachusetts. Company previously known as Column Health prior to acquisition in 2022.Supervises multiple teams to provide best practices of clinical care to support the individual seeking services. Involves the use of KPI’s, outreach, and collaboration to identify and implement de-stigmatized quality care from a non-clinical roleVarious responsibilities include:-HR management and onboarding among staff in various departments-Knowledge of regulations within DPH and BSAS for clinic operations for OBAT and OTP-Mastery of EMR and different computer systems to create, analyze, and report KPI’s to maintain patient growth and care-Strong communication within each department to maximize collaboration of business initiatives-Crisis intervention Show less

• 

  Gateway health

  Jan 2022 - Nov 2022

  Senior emergency services clinician

  Conduct comprehensive assessments of adults within the emergency hospital setting to provide a diagnosis consistent with the DSM V and ICD-10 along specific recommendations•Determine level of care based upon medical necessity criteria•Navigate levels of care and insurance coverage to assist clients in gaining access to care•Consult with consulting psychiatrist about level of risk, disposition planning, and transfer to proper resources

• 

  Elevance health

  Nov 2022 - now

  Clinical director massachusetts behavioral health helpline

  Manager of clinical and operational aspects of the Behavioral Health Helpline for Massachusetts. Recruit, onboard, train, and supervise staffIdentify and analyze trends to assure efficiency in productivityCreate and implement data driven solutions to maximize quality and retentionUpdate policies and procedures