Experience

• 

  Sadf/sandf

  Jan 1985 - Jul 2000

  Officer corp of signal
• 

  Dimension data

  Aug 2000 - May 2007

  The role was service delivery for post sales across the Network Services Business, Contact Centre Solution, Network security and data storage.

  • General Manager

    Feb 2005 - May 2007

  • Project Manager

    Aug 2000 - Jan 2005
• 

  Microsoft

  Jun 2007 - now

  Business Excellence and Operations (Previous known as Services Business Desk), Services Quality Assurance Manager (SQA) in EMEA Time Zone, focussing mainly on the MEA region with extended support in CEE. Responsible for the Risk Management and Quality Assurance review of Enterprise Services engagements prior to their approval and submission to the customer, as well as ongoing project health monitoring during delivery. Further Extending my role as as the MEA Services BEO SQA relationship owner. I also do coaching and mentoring of delivery management teams. Show less The role is a key point of coordination during the different phases of the sales process and support the Services Executives during opportunity management. The Engagement Manager is responsible for understanding customer requirements for all services engagements within their assigned client portfolio, putting together engagement proposals and signing all work orders.The Engagement Manager is accountable for the successful delivery and customer satisfaction on engagements within their client portfolio.The role is focused around the delivery of multiple engagements by playing a lead role as manager or otherwise during all phases of the engagement. The role is a key point of accountability for successful delivery and customer satisfaction. Show less The M-CDM is the Manager of Engagement Managers and/or Services Project Managers, in mixed or parallel teams and he/she reports to the Consulting Practice Manager (CPM). Only Consulting Delivery Managers (i.e. EMs, PjMs and CDEs) will be allowed to report to the Managing CDM.The M-CDM is responsible for governance and clear guidance on:• Deal- and Delivery best practices and that team members are leveraging Microsoft Services Business Capabilities• Attainment by the team of key financial, utilisation and customer satisfaction metrics• Portfolio- and Project Profitability, Forecasting, Revenue Recognition and other financial- and business metrics, as well as data accuracy• Driving Delivery Excellence and CPE• Use of Internal Delivery Methodologies (SDMPlus)• Project-, Program- and Portfolio Management Industry standards (e.g. PMI), as pertains to Engagement Managers• Community activities, Knowledge Management and IP creation and re-use• Career growth objectives for the EMs whom they manage• Deal approval will reside with the Consulting Practice Manager Show less The role is a key point of coordination during the different phases of the sales process and support the Services Executives during opportunity management. The Engagement Manager is responsible for understanding customer requirements for all services engagements within their assigned client portfolio, putting together engagement proposals and signing all work orders.The Engagement Manager is accountable for the successful delivery and customer satisfaction on engagements within their client portfolio.The role is focused around the delivery of multiple engagements by playing a lead role as manager or otherwise during all phases of the engagement. The role is a key point of accountability for successful delivery and customer satisfaction. Show less

  • Industry Solutions | Complex Delivery | EMEA Quality Assurance Manager

    Jul 2021 - now

  • SQA Manager EMEA, Business Excellence and Operations

    Jul 2015 - Jul 2021

  • Principle Engagement Manager

    Jul 2013 - Jun 2015

  • Managing Consulting Delivery Manager

    Jul 2012 - Jun 2013

  • Senior Engagement Manager

    Jun 2007 - Jun 2012