Experience

• 

  Batelco

  Dec 2003 - Jun 2023

  Direct, plan, manage and control the overall retail quality assurance activities related to the Consumer Unit. Ensure that operations of the unit run efficiently and effectively. In addition, the identification and monitoring of relevant systems to obtain the information required to evaluate, analyses and interpret the overall performance of the unit, to enhance customer’s satisfaction, outperform competitors, sustain business growth and report system , staff productivity and performance to retail management to ensure that the achieved result are within the unit objective and corporate strategies . Show less Lead , Manage , coordinate and schedule the daily operations of the assigned Customer Channel including Sales, Service delivery and provision of all Batelco Products & Services, to the mass market & business customers, to achieve sales targets with maximization of efficiency, effectiveness and customer satisfaction; to retain existing customers and attracting new prospects. To ensure increase of market share and growth of business/revenue through: effective liaisons with customers; prompt and efficient resolutions of customer complaints; and provision of quality services at the best convenient time from a customer standpoint. Show less

  • Quality Assurance & Training Team Manager

    Jun 2017 - Jun 2023

  • Retail Admin Manager

    Jan 2015 - May 2017

  • Direct Sales Manager

    Sept 2012 - Dec 2014

  • Retail Shop Manager

    Apr 2011 - Aug 2012

  • Retail Shop Assistance Manager

    Jul 2008 - Mar 2011

  • Officer CR Channel

    Dec 2003 - Jun 2008
• 

  Stc bahrain

  Jul 2023 - now

  Sales operations lead

  Sales Operations Leader with expertise in managing quality assurance, audits, and training for Consumer Units. Proven ability to optimize operations, improve efficiency, and enhance customer satisfaction, driving business growth. Skilled in using data-driven insights and leading teams to exceed goals and outperform competitors.