Experience

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  Cms computers limited (india)

  Jun 1994 - Aug 1998

  Senior customer support engineer
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  Siti cable network ltd

  Sept 1998 - Mar 2000

  Assistant manager
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  Hfcl infotel ltd.

  Apr 2000 - Oct 2000

  Assistant manager– infrastructure & oss
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  Ramco systems

  Nov 2000 - Jul 2005

  Senior customer support engineer
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  Spanco

  Aug 2005 - Mar 2007

  Manager post sales
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  Wipro limited (infotech division)

  Apr 2007 - Sept 2007

  Project manager
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  Spanco telesystems

  Jan 2008 - Dec 2009

  Program manager
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  Accenture in india

  Oct 2010 - now

  Cloud service delivery lead - global

  Ensured team is using Agile principles and followed processes required by clientSpearheading Agile ceremonies such as sprint planning, daily standups, sprint reviews, retrospectivesInteracting with PO actively to manage product backlog and sprint activitiesTracking and communicating project progress to stakeholdersRemoving impediments and managing risks for increased team effectivenessResult-oriented professional expertise in in executing IT Infrastructure, IT Budgeting, ITGovernance & IT Security Operations; skilled in complying to regulatory requirements; budget &quality parameters with capabilities in managing large teamsResourceful in delivering IT Infrastructure Solutions/Services (from scratch to implementation)including Server Administration, Networking, IT Purchase, Vendor Coordination, AMCs, DisasterManagement & Business Continuity Planning with clear escalation process definedDelivered large-scale, complex programs with a focus on technology transformation; collaboratedwith leadership teams to evaluate technology challenges; revamped IT Service Managementmethodologies to ensure improved focus on functional expertise and delivery of business-criticalservicesEnsure and use PMI best practices for Project and Program Management & delivery and ITIL bestpractices for technical support, IT operations, capacity planning, and asset life-cycle managementExhibited leadership & ownership in delivering the service from teams, achieving higher quality &improved SLA times, as per project specifications & requirements, through effective integration ofquality, positioning & operational considerationsUnique blend of leadership skills wherein leading end-to-end delivery management and ensuringeffective management of various resources to client requirements; capabilities in optimizing / processperformance and efficienciesActing as an escalation gate & focal point to resolve critical issues of Projects & Programs; expertin mapping client’s requirements Show less