Experience

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  Mcdonald's

  Mar 2013 - Feb 2017

  Goal• McDonald’s success is dependent upon providing services and products that meet or exceed each customer’s expectations. Therefore, the goal of each McDonald’s employee is total customer satisfaction. Each employee’s success will be based upon his or her contribution to this goal.Position Purpose• To supervise daily operations through supervising people, product and equipment to deliver outstanding QSC & V (Quality, Service, Cleanliness, and Value) excellence in workplace safety and business results on shifts.Ordering and organising stock, produce daily, weekly, monthly GP reports, troubleshoot and have an action plan. Show less

  • Shift Supervisor (Gross Profit Manager)

    Feb 2015 - Feb 2017

  • Crew Trainer

    Jun 2013 - Feb 2015

  • Crew Member

    Mar 2013 - Jun 2013
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  Tui medical

  Feb 2017 - Jul 2018

  Clerical assistant

  Job Purpose• To provide a welcoming face to the organisation and provide excellent customer service care to our patients and their family / whanau.• To scan all incoming patient notes and relief call centre representatives.• To transfer medical records electronically or hard copy upon request of other medical centres.• Any other duties the employer may reasonably require the employee to perform.Staff responsibility• Peer support to other reception and centre staff.Key duties:• Understand and using the procedures for documenting in Medtech patient management system’s financial and health records and maintaining the accuracy of patients’ demographic information.• Ensuring that appropriate customer service is provided during phone and person to person contacts with patients, other staff members and external suppliers.• Ensuring appointments and payments for services are managed accurately.• Understanding and explaining to patients the benefits to them of enrolment and of enrolment and other services available in practice.• Accurately processing enrolment forms, patient information forms, and transferring information to other practices required.• Understanding and using the intranet – based practice manuals relating to clerical and operational matters.• Ensuring accurate and outgoing mail is processed promptly.• Performing typing, scanning, and filing duties accurately.• Responding to patients’ concerns or complaints by recording these or referring the person to another team member.• Ensuring you reception services are provided in accordance with the Code of Health and Disability Services Consumers’ Rights 1996 and the Privacy Code 1994.Software:Medtech32/Evolution Show less

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  Spark new zealand

  Jul 2018 - now

  DescriptionProvide functional expertise within your area of expertise for our customers, Spark and within your team. Take full responsibility and ownership for achievement of our goals. Collaborate with others toiterate working products/solutions and improve quality of work. Work with the First Response Delivery Lead and First Response Team. Responsibilities• Monitor and respond to Public Switched Telephone Network (PSTN) alarms• Activating pre plans for emergency services.• Basic config work after hours• Monitor and respond to Power and Building System (PBS) alarms• Daily and Monthly CCTV checks - Eyes on Glass (EOGs)• Monitor and respond to Security Operations Centre (SASOC) alarms and meet SLA requirements.• Adhere to ISO/Datahall processes where Incident Reports are required.• Monitor and respond to alarms for Spark Exchanges/Buildings and Spark Retail Stores nationwideSoftware/Tools:NMS | BMS | Gallagher Classic/Premier | NETREC | FMS | WMS | REM | Reassure | Putty | Global Viewer | Wineasy | EOG Show less DescriptionCollaboratively with NOC Engineers, sharing responsibility for all aspects of First Response to ensure that we deliver the best possible customer service experience across Networks and IT, collaborate with Performance and Resolution Leaders in incident triage. In this 24/7 shift-based role within Telecom Connect, providing quality outcomes within agreed time frames in accordance with SLA’s and across all technologies.Responsibilities• Point of contact for Network Operations for all Network Issues or Queries from internal Spark, Suppliers, Vendors and Partners• Provide communication on network incidents to the wider business• Change Co-ordination and processing of Network permits, Day to day management of Network Change process and Work Restriction Process• Overall accountability for closing out Service Impacting Incidents• SASOC (Spark Access Security Operations Centre)• Data centre access operationsSoftwares/Tools:FMS - Fault Management SystemWMS - Work Management SystemPermit to work ToolGallagher Command Centre Classic/PremierNeteventsINMS - Integrated Network Management SystemReassure Tool, Service NowSplunkGraniteVenturaTLRDGlobal Viewer Show less

  • NOC (Network Operations Centre) Engineer - PSTN/PBS/SASOC

    Oct 2019 - now

  • NOC (Network Operations Centre) Service Specialist

    Jul 2018 - Oct 2019