Mark Miller, LPC

Experience

• 

  U.S. Secret Service

  Jan 2010 - May 2010

  Student Intern

  -Handled suspect U.S. currency-Examined, with the use of a microscope, U.S. currency in order to determine its legitimacy/authenticity-Classified and sorted suspect bills according to type-Recorded all counterfeit currency into official log-book for records-Mailed bank-issued copies/receipts which identified counterfeit bills that were sent to the agency-Filed confidential documents

• 

  County of Santa Clara

  Jun 2010 - Mar 2011

  Pre-Trial Services Technician

  -Administered drug screenings to individuals under the supervision of Pre-Trial Service Officers-Assisted in the collection of fees from these individuals-Documented and recorded arrival of offenders

• 

  Staples

  Jan 2013 - Sept 2013

  Loss Prevention/Shortage Control Associate

  -Safeguarded company assets through a variety of loss prevention tactics-Maintained security and operated CCTV surveillance-Inspected personal belongings entering and exiting the facility-Investigated shrink within the company as a means of tracking inventory and loss

• 

  The TJX Companies, Inc.

  Sept 2013 - Mar 2015

  Loss Prevention Detective

  -Initiated and investigated cases of internal theft within the company-Apprehended shoplifters and identified shortage-control solutions-Supported ORC (Organized Retail Crime) investigations within the District (Central Valley) and surrounding areas-Conducted surveillance and physical security checks to detect loss within the company-Partnered with local Law Enforcement agencies and appeared in Court when necessary

• 

  Saks Fifth Avenue OFF 5TH

  Mar 2015 - Oct 2015

  Asset Protection Investigator

  -Initiate, investigate, and close cases of internal theft within the company-Apprehend and detain external shoplifters -Investigate and close cases of Organized Retail Crime-Identify shortage-control solutions and conduct routine audits-Train store associates on awareness and Asset Protection policies and procedures.

• 

  Amazon

  Oct 2015 - now

  North American Customer Fulfillment (NACF) -Initiate, investigate, and interview cases of internal theft and fraud-Conduct assessments to determine potential risk to the company-Coordinate data collection, through database polling or data entry, from multiple FC's-Conduct audits to drive process improvements and increase efficiency-Enhance, track, and report on metrics to achieve goals in a timely manner

  • Regional Loss Prevention Manager

    Sept 2019 - now

  • Loss Prevention Manager

    Jan 2018 - Sept 2019

  • Loss Prevention Specialist

    Oct 2015 - Jan 2018