Experience

• 

  Scarborough health network

  Oct 2018 - Feb 2019

  Receptionist (endocrinology)

  - Assisted patients with booking appointments for the endocrinologist - Helped file patient records- Completely reorganized entire filing system according to last name- Made phone calls to patients, doctors, and clinics in a professional manner

• 

  Olympian school of swimming

  Dec 2018 - Mar 2020

  Swim instructor

  - Effectively communicate with students to teach them the appropriate swimming skills according to their level- Professionally communicate with parents to ensure the student is properly learning- Assess students through our standardized testing system- Create and send report cards to students at the end of shifts through an online domain- Attach a detailed analysis of the student’s skills along with the report card- Work with a group of instructors and lifeguards to maintain workplace safety Show less

• 

  Tamil networking association

  Sept 2020 - Oct 2021

  Events director

  - Work with a team of individuals to plan and coordinate events- Contact and communicate with various panelists for events- Accomplish tasks in a timely and professional manner- Report to team directors with proposals and ideas- Successfully plan and coordinate an online event with various guests and panelists

• 

  Rona

  Oct 2020 - Nov 2021

  Customer service representative

  - Provide exceptional customer service to all customers in the store- Answer customer calls and deal with returns- Ensure store is clean and well stocked- Prepare big orders for future pickup- Work in a fast paced environment while cooperating with various associates, managers, etc.- Work in teams to accomplish difficult tasks in a timely manner- Market “Leads” and “VIPPro” promotional programs to customers- Received “Service Star Award” for best customer service

• 

  Td

  Jul 2021 - now

  - Assist clients with daily transactions in a professional manner- Transactions include deposits, withdrawals, payments, cheques and etc.- Provide information to customers about TD’s line of products that are financially suitable for them- Achieve referrals and units by selling pre approved credit cards, overdraft protection plans, line of credits, and etc.- Help clients with setting up/navigating EasyWeb (Mobile Banking)- Maintain confidentiality with clients and co workers- Ensure due diligence is executed compliantly for all transactions, to ensure the safety of the client and our branch- Answer branch phone calls professionally to ensure customer service needs are met- Work together with a team of skilled individuals to ensure a high level of customer service is being provided in a timely manner- Perform “Secure Desk Operator” tasks, which include opening and closing the bank in a compliant and timely manner Show less

  • Personal Banking Associate

    Jan 2024 - now

  • Customer Experience Associate

    Jul 2021 - Jan 2024