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Matt Wicklund

Matt Wicklund

Service Representative

Followers of Matt Wicklund255 followers
location of Matt WicklundGreater St. Louis

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  • Timeline

  • About me

    IC Manager at Iron Mountain

  • Education

    • Northern Illinois University

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    • Roosevelt University

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      Undergraduate Organizational Leadership

      To complete the education that was not finished at NIU, I have been taking 1 class a semester to achieve a Degree. Thanks to both Recall and my family I have accomplished this goal and now possess a Bachelor’s Degree from Roosevelt.

  • Experience

    • RMM

      Jan 2001 - Jan 2003
      Service Representative

      Servicing customers on a daily basis with normal del/pick up. As well as supporting all emergency based requests and special projects.

    • Recall

      Jan 2004 - Jan 2009

      Chicago Operations Supervisor After being aquired by Recall I aided in the transition of RMM customers and assisted with inventory transfer as well as service/billing changes. Once complete I worked with the local team to find process and operations efficiencies that were being overlooked. Becoming a lead I worked closely with the supervisor and continued to manage our team and the operation

      • IC Supervisor

        Jan 2008 - Jan 2009

      • Courier/ICS/Lead

        Jan 2004 - Jan 2007

    • Iron Mountain

      Jan 2009 - now

      Manage a Secure Data Protection facility and 9 employees. Work with a diverse customer portfolio across many different industries handling day to day situations as well as long term planning. Manage a P & L for a multimillion dollar facility keeping Gross Margin above 65% for the past 4 years.

      • Production Manager Secure ITAD NA

        Jan 2016 - now

      • IC Manager

        Jan 2009 - Jan 2016

  • Licenses & Certifications

    • MDP (Management Development Program)