Mamta Bhalerao

Experience

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  MDIndia Healthcare Services (TPA) Pvt. Ltd.

  Jan 2011 - Jun 2011

  Officer

  Resolved Patients query by providing service to them, improved operations and provided exceptional support at hospital.Increasing patients satisfaction level by resolving Health card related issues.Maintained excellent attendance record, consistently arriving to work on time.Transported Health cards to customer locations within given time period.Resolved conflicts and negotiated mutually beneficial agreements between both the parties tie-up hospitals and Health insurance team.Worked with hospitals staff to understand hospitals current situation and provide health insurance service to patients. Show less

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  Vodafone

  Feb 2015 - Jan 2017

  CRO

  Using Oracle software to provide service to the customer.Focusing on sales, achieving sales targets by selling the companies products to customer.Maintaining MIS on daily basis for tracking all previous work.Understanding customers problem and providing quick resolution and maintaining Store NPS score.Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.Communicated with back-end team via phone and email to confirm customers inquiries and informing it to them.Maintained clean reception area to promote positive, professional environment. Show less

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  Airtel

  Feb 2017 - Jun 2018

  Store Manager

  Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.Maintain sales reports to identify and enhance sales performance, support franchisee partner and company by achieving sales targets.Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.Mentored 11 member sales team in applying effective sales techniques and delivering top-notch customer service.Submitted daily reports to senior management to aid in business decision-making and planning. Show less

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  HDFC Bank

  Dec 2020 - Feb 2022

  Car loan