Lucas Bertolo

Experience

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  LF Maia e Advogados Associados

  Mar 2010 - May 2011

  Business Assistant

  • Provided customer support and service by phone and email in the best way and within a timely • Produced high quality management reports. Presented information clearly to customers, work colleagues, senior management and third parties • Drive ownership on top aligned priorities. Ensure accurate and sharp execution of the aligned initiatives. • Maintaining a professional image always. • Defining business requirements and reporting them to stakeholders • Keep stock control systems up to date and make sure inventories are accurate with regular stock. • Follow quality service standards and comply with procedures, rules and regulations • Negotiating with a wide supply base to ensure best possible price and margin for goods is achieved • Control purchasing to targets agreed in merchandise budgets • Ensure that all product details within the merchandise management system is accurate and resolve any discrepancies where necessary • Ensure that the necessary Supplier information is passed to finance for approval and setting-up on the system Show less

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  NP Full Service

  May 2011 - Oct 2012

  Property Management Assistant

  • Provided customer support to residents and services by phone and email in the best way and within a timely • Produced high quality management reports. Presented information clearly to customers, work colleagues, senior management and third parties • Maintaining a professional image always. • Keep stock control systems up to date and make sure inventories are accurate with regular stock. • Follow quality service standards and comply with procedures, rules and regulations • Negotiating with a wide supply base to ensure best possible price and margin for goods is achieved • Control purchasing to targets agreed in merchandise budgets • Ensure that all product details within the merchandise management system is accurate and resolve any discrepancies where necessary • Ensure that the building internal regulation was complied all the time by the residents, management and third party contractors. • Ensure that the necessary Supplier information is passed to finance for approval and setting-up on the system Show less

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  CASAALTA Construções

  Oct 2012 - Nov 2016

  Construction site Manager / RH / Business Analyst

  • Managing up to 300 Employees across multiple construction sites, updating documentation, checking contract length, new hires, renewals, payroll • Business representative in court or any legal requirement • Identified business opportunities by identifying prospects and evaluating their position; researching and analysing investments options. • In charge of market’s analysis, providing core business information to the stakeholders • Produced high quality management reports. Presented information clearly to customers, work colleagues, senior management and third parties, giving information about the commercial missions, answering any business queries. • Built ongoing relationship with customers and partners, being responsible for creating business opportunities • Supported the business manager, customer and partners service by phone and e-mail, giving information about the products and solving any issue • Creating detailed business analysis of existing projects, outlining problems, opportunities and solutions • Drive ownership on top aligned priorities. Ensure accurate and sharp execution of the aligned initiatives. • Maintaining a professional image always. • Defining business requirements and reporting them to stakeholders • Keep stock control systems up to date and make sure inventories are accurate with regular stock. • Follow quality service standards and comply with procedures, rules and regulations • Negotiating with a wide supply base to ensure best possible price and margin for goods is achieved • Control purchasing to targets agreed in merchandise budgets • Ensure that all product details within the merchandise management system is accurate and resolve any discrepancies where necessary • Ensure that the necessary Supplier information is passed to finance for approval and setting-up on the system Show less

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  Keshk Cafe

  Apr 2017 - Jan 2018

  Assistant Chef

  • Prepare and cook a high standard of food; • Present food for service in a decorative manner; • make orders for supplies, as well as liaise in those activities with the restaurant manager; • Coordinate the work of all kitchen staff, as well as supervise and work together with the deli assistant; • Supervise the various work areas to ensure that staff is performing all duties regularly stocks are kept and stored properly and according to stock inventory food is prepared according to targeted hygiene and high quality standards, as per HACCP; Show less

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  SIAE MICROELETTRONICA

  Apr 2018 - May 2021

  Network Services Manager

  • Manage the SIAE Microelettronica infrastructure partners in Providing day to day Management of Segmented Networks. IE: Incident management, network incident management. • Work in conjunction with 3rd party Vendors and Suppliers on network stability Incident Management and Segmented Network Incident management. • Work in conjunction with Outsource partners and 3rd party Vendors and Suppliers on Project implementation and delivery. • Closely Collaborate with Infrastructure Team to ensure Network integrity across whole organization. • Help business leaders and their teams think through the technology, business and operational implication of their technology investments decisions. • Determine innovative solutions and their further value prove within both IT and Business. • Analyse business-requirements, costs and processes related to infrastructure projects and change requests. • Analyse system functions and failures to isolate and define problem areas. • Ensure standardization across all Segmented Network environments, policies, monitoring, design and documentation. • Monitor system performance, track usage, develop and deliver a trend analysis of system load, usage and response as requested. • Perform diagnostic analysis of the network data systems, identify possible faulty devices as required. • Provide technical services necessary to insure the continuing operation and optimization of the network. Show less

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  Accenture

  Nov 2021 - Jun 2024

  • Responsible for placing Cross Connect orders and establishing Peering connection with different global network entities.• Assigns patch panel and ports.• Ensures accurate creation of contract for cross connect orders.• Places order requests for router patching.• Ensures accurate creation of circuit path designs.• Responsible in performing light test, ping test and BGP test.• Develop and document test process and procedure for testing network systems and peering services.• Develop and perform Validation techniques for Quality of Peering connections and Cloud data centre connections.• Escalates missed milestones, ping testing, and overseeing implementation of network capacity for corporate offices and data centres worldwide.• Manages cradle to grave implementation activities to meet aggressive deadlines.• Leads discussions with carriers and external customers, work closely with internal departments, and document tickets in status tracking database.• Protects account and organization. Show less • Develop deep knowledge within a complex product group.• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.• Own tasks end-to-end until they are assigned to specialist.• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.• Partner with product support group specialists to determine solutions to advertising bugs and product confusion.• Facilitate a high-end customer experience related to support for advertising bugs.• Mentor team members and own product support areas.Achievements: Quality Rockstar - June-July/2022.Quality Rockstar - March/2023.Quality feedbacks regarding workflow for better case handling.Collaborating closely with Seniors, SME and Specialists to develop better knowledge base and best practices workflow documentation, also keeping good communication within colleagues and various teams in order to reduce unnecessary case passing and solving issues in a timely manner.Helping new joiners and team members with cases, shadowing sessions and additional trainings on a daily basis.Member of "Tigers" team - Reviewing hard resolution cases and multiple touches review. Show less

  • SW/App/Cloud Tech Support Associate

    Apr 2023 - Jun 2024

  • Jr. PST Analyst

    Nov 2021 - Apr 2023
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  Covalen

  Sept 2024 - now

  Generative AI Annotator

  • Annotate data accurately and consistently, and in accordance with predefined annotation guideline• Evaluate the quality of existing data resources, as well as the output of machine learning classifiers and internal tools• Develop, implement, and maintain guidelines and procedures for consistent, high quality classification and content creation and organization• Perform research as needed to annotate accurately• Provide feedback on the annotation tasks and contribute to the continuous improvement of the data annotation process• Provide insights regarding observed patterns in the annotated data• Research new entity categories and best practices for organizing them Show less