Stuart Surtees

Experience

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  Discovery Inc

  Jan 2002 - Nov 2003

  Lead Technical Support Analyst

  Lead Technical Analyst providing 2nd / 3rd line support to 300 staff across Europe and the Middle whilst being the team lead for a 3-man outsourced desktop and server support team.

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  Hanson UK

  Oct 2004 - May 2006

  Technical Support Specialist

  Initially recruited to assist with the planning and rollout of a Windows 2003 terminal server solution to 60 sites across the UK, I was retained at the end of the project to assist the technical support team in their day to day operations

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  Independent Newspapers

  Jun 2006 - Jul 2021

  Head of IT Operations

  Managed a national team of 10 technical support professionals, leading all aspects of support functions to assist 1200 customers across nine sites. Oversaw deployment of new strategies and technologies to streamline end-to-end IT operations. Appropriately assessed and mitigated potential issues by leading effective communication with customers and key stakeholders. Proactively engaged in short and long-term organisational planning and strategy as a key member of IT Management team. Steered all aspects of employee selection, performance management, and career development. Ensured fulfilment of defined contractual obligations by fostering close collaboration with suppliers and partners Show less

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  Air Business Limited

  Feb 2023 - now

  Group IT Service Delivery Manager