Segoana Peter Mothoa

Experience

• 

  Matrix Warehouse

  Oct 2013 - Jan 2016

  Desktop Support Technician

  • Desktop/Laptop Support• installing hardware and software systems• Sales Assistant/Customer Service• Network Administrator• Desktop/Laptop Repairing and Maintenance• Email setup and configuring computer networks• Offering technical support on-site or via phone or email• Crimping and testing network cables.• Maintaining or repairing equipment• Diagnose and Resolve Software and Hardware Incidents, Including Operating• Systems (Windows and Mac) And Across a Range of Software Applications.• To Take Ownership of Issues by Carrying out Problem Analysis to Implement• Temporary or Permanent Fixes with the Aim of Restoring Service to The• Customer As Soon As Possible.• To Install and Configure New IT Equipment.• To Resolve Incidents and Upgrade Different Types of Software and Hardware• To Resolve Incidents with Printers, Copiers and Scanners• To Maintain a First-Class Level of Customer Service Ensuring That All Customers• Are Treated Efficiently and In an Appropriate Manner.• Maintain Excellent Verbal Communication Skills with the Ability to Communicate Effectively Show less

• 

  Dispose-IT

  Feb 2016 - Jul 2017

  Hardware Technician

  • Laptop and Desktops Repair• Diagnosing and Documentation• Fault finding on It Equipment• Refurbish Desktops and Laptop• Creating Picking Slips• Imaging Laptops and Desktops Using Linux Server

• 

  Voxtelecom

  Oct 2018 - Oct 2021

  • Field Service Engineer

    Jun 2019 - Oct 2021

  • Field Service Engineer

    Jun 2019 - Oct 2021

  • NOC Engineer

    Oct 2018 - Oct 2019
• 

  Mainstreet IT

  Oct 2021 - now

  Senior Support Engineer

  To provide immediate first line support and daily assistance of all IT related issues Assisting the System Engineers, IT Team Leaders and the IT Manager with all IT related functions.Troubleshooting and problem solving of user issues (Local and Remote)Support the backup system if required & ensure they are available when required.Assist Senior IT Systems Administrator with maintaining Server room ( Switches , Router , UPS )Assisting with uptime and monitoring of the IT infrastructureOccasionally liaise with contractors for work done on Air cons , UPS, Generator, LAN Cabling and general electrical workManage assets and software licenses - capture all details in IT equipment database.Maintaining company IT standards and procedures, network security and confidentiality of information.Hardware and Software - setup, repair, configure, troubleshootAssisting with general tasks and administration or Ad-hoc tasks and problems.Improving helpdesk turnaround time and escalation of any issues and calls.Ensure prompt feedback to all calls assigned and do follow ups with users.Assisting with the Helpdesk function – logging and maintaining all support calls Show less