Nancye Harder

Experience

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  Hong Kong International School

  Jun 1977 - Jun 1990

  Teacher

  Full time classroom teacher at the Hong Kong International School. Taught 3rd, 4th, 5th grades. Science and Health Curriculum Leader.

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  Ascend Communications

  Mar 1996 - Sept 1997

  Technical Instructor

  Stand up trainer for Max/Pipeline, Multiband, and RADIUS courses. Subject matter expert for development of Ascend router product training, WAN/LAN protocols & technologies, ISDN, Frame Relay, TCP/IP, Access Control Security, Network Design, Product configuration, upgrading system code and troubleshooting techniques.

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  Coastcom

  Sept 1997 - May 1998

  Senior Technical Instructor

  Training and Course Develper for Coastcom products DXC, D/I Mux III. Delivered training on T1 multiplexer theory and troubleshooting network problems. Presented to diverse audiences, including telecommunications, electrical and communication professionals at customer locations.

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  Pacific Bell Internet Services

  Jan 1998 - Jan 2010

  Project Manager for nationwide MPLS NVPN projects from initiating stage through project closure, identifying potential risks and jeopardies, as well as contingency/mitigation plans. Responsible for managing project plan communications, documentation and risk management. Coordinated personnel and resources, measuring progress toward project goals & objectives, taking corrective action as appropriate. Coordination point between customer, AT&T Account Team, Alternate Carriers and ATT Affiliates (ASI, SBCIS, Datacomm, ILEC’s), coordinating the ordering and deployment of CPE with Account Team & customer. Managed escalations related to project provisioning & maintenance. Migration Manager for OOR (Out of Region) & IR Engine Zero DIA (Dedicated Internet Access) customers, in the migration to the MIS product. Responsible for briefing Account Executives on the DIA migration process, managing the migration, including ensuring DIA circuits are disconnected and terminated in billing. Regroom Migration Manager for OOR (Out of Region) NVPN circuits requiring regrooming of NVPN circuits to ‘Classic T’. Single point of contact for installing circuits, coordinating resources (outside vendors for both equipment install and dmarc extensions, as well as customer resources) resolving issues, ensuring successful migrations. Show less Trainer and Course Developer for internal staff supporting Frame Relay, ATM, OptiMAN, MLFR, ATM IMA Internet customers. Managed training projects for new products from initiation of product development through product launch. Developed new hire classes including TCP/IP overview, routing protocols, and well as DNS technical review. Introduced new technologies: MPLS/NVPN, QOS/COS. Introduced new equipment: Adtran Netvanta router, Atlas switch, developing lab activities for configuration and management. Introduced new tools: IAF customer database, eHelp Ticketing system, Syndesis Provider Edge configuration tool, ATOM tracking tool, eMain configuration and support. Show less

  • Project Manager

    Jan 2003 - Jan 2010

  • Technical Instructor

    Jan 1998 - Jan 2003
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  AT&T

  Oct 2010 - Mar 2023

  Senior Technical Project Manager

  Project Manager for Northeast & Southeast MSN deployments for Mobility Core Infrastructure. Program Manager responsible for national rollout of AT&T mobility infrastructure projects and programs. Responsibilities include overall direction and technical or analytical guidance to project teams that typically span multiple AT&T internal organizations, as well as outside suppliers/vendors. Responsibilities include recommending actions to direct problem analysis resolution. Prepares and provides Executive Level overview of program status to VP Sponsors on bi-weekly summary, reviewing current issues and jeopardies. Extensive use of MS Excel to present data in MS Powerpoint presentations. Northeast and Southeast deployment Core Mobility projects National Program Manager including; SGSN Decommissioning ProgramMME Decommissioning ProgramTektronix Decommissioning ProgramRNC Decommissioning ProgramBSC Decommissioning Program Show less