Boris Ladizhinsky

Experience

• 

  Israel Police

  Jan 2011 - Jan 2014

  Patrol office (Demobilized sergeant)

  • Orchestrated a large number of tasks that required a lot of focus and prioritization.• Received an excellence certificate in the police department.

• 

  Leumi Card

  Mar 2014 - Nov 2018

  Customer Service Representative

  Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Key Accomplishments• Provides exceptional professional customer service to clients via phone and email• Faciliates extensive testing to provide optimal solutions for transfering transactions with credit cards.• Maintains a working knowledge of the company’s products to assist with specific customer inquiries• Answers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction • Adhere to the company’s policies and procedures and enforced the values within the mission statement at all times• Received excellence certificate as top representative of the company in 2016.• Lowered standby time and negative reviews by 10 and 20 percent respectively Show less

• 

  Max by Leumi Card מקס מבית לאומי קארד

  Nov 2018 - Oct 2019

  QA CRM
• 

  Top-Q

  Oct 2019 - May 2020

  Automation Developer
• 

  Bank Hapoalim בנק הפועלים

  May 2020 - Dec 2021

  Automation Developer
• 

  Qwilt

  Dec 2021 - now

  Automation Developer