Susie Campbell Wasielewski

Experience

• 

  ADP

  Jan 1997 - Jan 2019

  • Unified and led a high performing Product Management team for our leading SaaS Human Capital Management product with scrum teams and product managers across India and the U.S. • Optimized the HR/Payroll product roadmap to properly convey its multi-faceted, next level user experience initiatives interwoven with high technology innovation. Facilitated the process of tying features to annual objectives and key results with embedded KPIs in preparation for SLT presentations and quarterly planning. • Spearheaded the first Client Success team within Product Management, creating a new prioritization process around the management of client-initiated product defects and enhancement requests and initiated a single escalation point for all pillars of the HCM product. Resulted in escalations being reduced by 75% in one year and hot fixes being reduced by 90%. • Transformed the Product Manager/Client Account Executive relationship by establishing a close partnership via regular meetings to discuss client issues and virtual and/or on-site client visits to review the product roadmap and assure timeframe for resolution of issues. • Mobilized the creation of the first client-facing, guided analysis Implementation tool within a six-month timeframe; a highly visible top National Accounts initiative. Proven to reduce costs with a 400 hour effort reduction, increase client satisfaction and increase ownership of resulting data. Show less • Orchestrated the reallocation across product teams of 15 Business/Systems Analysts in order to drive the requirements, prioritization and building of all payroll modules in the creation of the first SaaS, totally cloud-based, Human Capital Management product for National Accounts. This team working in a fast-paced, all hands-on deck environment successfully delivered in a one-year timeframe. • Oversaw the change management transition from Business/Systems Analysts to Product Owner Proxies and then to Product Owners/Managers as the company evolved from Waterfall to Agile development. Show less

  • Senior Director of Product Management

    Jan 2014 - Jan 2019

  • Manager - Business Analysis, Product Development

    Jan 2010 - Jan 2014

  • Lead Business/Systems Analyst, Product Development

    Jan 2000 - Jan 2010

  • Tier 3 Senior Service Consultant

    Jan 1997 - Jan 2000
• 

  Wolters Kluwer Tax & Accounting US

  Jul 2019 - now

  Lead a dynamic team of Product Managers for our end-to-end, cloud based CCH SureTax platform, encompassing all Sales & Use Tax needs from Determination to Returns.

  • Associate Director, Technology Product Management

    Mar 2022 - now

  • Lead Technology Product Manager, API Integrations

    Jul 2019 - Mar 2022