Horacio Giusti

Experience

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  Innovative engineering system limited

  Mar 1999 - Dec 2006

  Communication Professional

  - Plan, organize and monitor the daily communications agenda.- Coordinate events and press conferences- Manage Corporate Identity- Design Brochures, flyers, manual, tutorials.- Keep client, guest and press information up to date - Manage RRPP and networking strategies.- Elaborate, speech, scripts for videos and social media.- Edit videos and photos for interactive presentations.

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  Ministry of Basic Industries and Mining

  Feb 2007 - Jun 2013

  Communications Analyst

  - Analyze content of media environment related to raw material, Gold, Wood, Aluminum, Iron, Steel and international and national market, prices. - Prepare internal and external information communication strategies and campaigns.- Organize, write and publish reports, interviews, press releases and special assignments.- Analysis of speech format based on Delphy Matrix and Game Theory.- Keep web and social media content with news, videos, photos.- Monitoring and analyzing news on social media.- Organize public events and press conference, media Database, and RRPP.- Data report and statistics Show less

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  Foro Penal

  Sept 2013 - Nov 2015

  Journalist and RRPP

  - Manage the communications by keeping CEOs informed of daily news related UDHR violations. - Analyze and strategize immediate responses to media alerts related based on statistics and real data. - Develop and maintain a successful RRPP with the local, national and international press.- Write and publish articles and interviews to the local, national and international press - Keep website information (text, video, dates, articles, photos) up to date.- Manage and communicate web, chat, phone inquiries or reports of Human Right Victims Show less

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  MAR INTERNATIONAL CATERING CORP

  Sept 2015 - Mar 2016

  Events Planning Assistant

  - Assist flower manager with customer request, colors, cultivars, amounts, varieties and prices.- Submit flower orders.- Track orders.- Assist flower manager when issues with flowers.- Prepare and process flowers for events.- Supplies, vases, candles inventory.- Late pick up and break down decoration- Follow up client when questions, progress or clarifications.- Keep photo bank archive up to date.

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  Captain Jerry's

  Apr 2016 - Jul 2016

  Printing Assistant

  - Preparing Screens for printing.- Collect blank T shirts and organize by size.- Product inventory.- Track orders and keep ready for customer pick up

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  B and A Wholesale at universal greens and flowers

  Jul 2016 - Jan 2018

  Senior Manager

  - Purchase High End flowers and supplies for Princess Cruises- Receive, process, pack, fulfill and drop off orders at Federal Pier. - Keep customer data, orders, records and documents up to date.- Keep the customer informed when there is a problem or if they wish to make a replacement.- Supplies and flower inventory - Pricing, quoting, billing, credits and dumping reports.

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  Field Of Flowers

  Jan 2018 - Feb 2019

  Wholesale Manager and Buyer

  - Purchases daily, weekly, seasonal and standing flower order for retail, wholesale customers and store.- Purchase High End flowers for special customers or events at open market.- Control Inventory, testing cultivars and leftover system- Execute quality control and rotation, specials and dumping reports.- Open new account, billing, credit, returns, invoices, credit cards and cash closing.- Returns, suggestions and complains solutions.

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  SOUTHERN FLORAL COMPANY

  May 2019 - May 2021

  Cut flower representative and shipping and receiving supervisor

  - Deliver a best-in-class bilingual support and customer service by addressing a high-volume chats, emails and calls requests.- Receive, submit and track customer inquiries, quoting, pricing and purchases- Escalate, track and follow up complex requests, questions or complaints.- Develop strong, ongoing relationships with prospects and existent customers- Provide technical and product support (Holex program, SoflocoSystem)- Receive weekly product and report missing or damaged products/ waybill based on best practices Show less

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  Procore Technologies

  Sept 2021 - now

  - Conduct training and increase product adoption of new and existing accounts.- Plan, organize and conduct implementation and trainings based on tools and package purchased. - Apply best practices to develop roll-out strategies and share videos, tutorials and articles- Utilize a consultative approach to enhance and strengthen client relationships.- Follow up and confirm with the client what has been learned and clarify remaining questions - Partner with internal teams to help our customers onboard. My goal was to ensure Procore’s clients are well-supported, educated, and fully adopted on our platform. Show less - Deliver a best-in-class bilingual support by addressing a high-volume chats, emails and calls requests.- Guide customers through the process to resolve product questions, issues, changes and processes.- Escalate, track and follow up complex requests, questions or complaints.- Keep up to date cases, customer records and account information.- Work with other teams like IT, Data Analytics and Sales.- Share articles, tutorials, steps and videos to help customer thrive in the use of Procore- Collect data and suggestions from the client in order to improve the software. Show less

  • RAS Specialist Associate

    Aug 2023 - now

  • Bilingual Implementation Manager, Emerging (LATAM)

    Jan 2023 - Aug 2023

  • Bilingual Customer Support Representative

    Sept 2021 - Jan 2023