Hillary (Orme) Sellers

Experience

• 

  Franklin College

  Sept 2009 - Dec 2012

  Student

  English and Spanish Major

• 

  The Sylvan Learning Center

  Feb 2011 - Oct 2011

  Intern

  Scheduled students and took paymentsAdministered and graded assessment testsAnswered customer questionsCommunicated directly with students and parents Taught a student a full school year of high school Spanish

• 

  Coulston Elementary School

  Sept 2011 - Mar 2012

  ESL instructor Intern

  Learned BURST program in order to effectively teach students grammar and vocabularyInstructed studentsDesigned English language activitiesCommunicated with other teachers effectively in order to enhance student learning ESL Volunteer Intructor 9/11-12/11Taught students EnglishHelped students with homework

• 

  Franklin Meadows

  Sept 2012 - Dec 2012

  Admissions and Marketing Intern

  Assisted Director of Admissions and MarketingMade home visits and met with community members to market for the facility.Prepared marketing materialsCreated and headed a marketing plan aimed at local churches

• 

  Language Training Center

  Jan 2013 - Mar 2013

  ESL Instructor
• 

  Celadon Group Inc.

  Mar 2013 - Nov 2013

  Customer Relationship Analyst

  • Develop and manage positive relationships with customer base• Analyze customer supply chains to promote cost effectiveness and isolate inefficiencies• Grow individual customer portfolios by promoting business-to-business sales and educating customers on service offerings• Proactively communicate with customers and manage their expectations• Train and help manage Junior Freight Analysts• Solicit additional freight and track freight volumes

• 

  PERQ

  Nov 2013 - Aug 2015

  Inside Sales:• Generate new and repeat sales by providing product and technical information in a timely manner.• Determine customer expectations to recommend specific products.• Recommend alternative products based on cost and the company's ability.• Educate customers on print terminology of products in order to improve product sales and customer service.• Outbound and inbound calls for account management.• Attend sales meetings concerning targets, forecasts and other sales related subjects.• Handling job related challenges quickly and effectively. Show less

  • Account Manager

    Feb 2015 - Aug 2015

  • Account Coordinator

    Nov 2013 - Feb 2015
• 

  Salesforce

  Aug 2015 - now

  On a daily basis, I effectively engaged with prospects and customers in the Financial Services and Healthcare and Life Sciences industries, discussed their business goals and objectives, then provided value-added solutions which allow them to achieve their desired results through their multi-channel marketing programs (email, mobile, social media, ads & the web).• Develop relationships with strategic marketers in the Health and Life Scienes Industry• Generate new business opportunities to obtain revenue growth• Create and prioritize strategic target account lists within a defined territory• Research and build new and existing accounts• Analyze and implement market research to aid in the strategy of positioning products• Build and implement reports to facilitate efficient and effective prospecting• Collaborate and plan with regional sales team Show less

  • Strategy and Operations - Customer Success

    Feb 2023 - now

  • Manager, Success Guide

    Aug 2021 - Feb 2023

  • Senior Success Guide - Team Lead

    Feb 2020 - Jan 2023

  • Success Guide

    Nov 2017 - Feb 2020

  • Sr. Business Development Representative-Team Lead

    Aug 2015 - Nov 2017