Megan Cooper

Experience

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  Lemonberry Frozen Yogurt

  Apr 2013 - Oct 2014

  Team Lead

  -Work in both individual and team environments to assist customers, handle cash registers, and complete daily tasks while exceeding health/sanitation standards-Entrusted to open and close the shop, train new employees, control safes and registers, and organize shipment-Instilled responsibility and organizational aptitudes, customer relations.

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  Timber Lodge Steakhouse

  Oct 2014 - Sept 2015

  Pantry Cook, Hostess

  -Provide quality food and customer service while adhering to proper etiquette and food and health safety regulations-Thrive in station adaptability and perform in time-sensitive situations-Grew confident in communication and work ethic-Work efficiently in a quick-paced environment.

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  FirstMerit Bank, now apart of Huntingtion National Bank

  Sept 2015 - May 2017

  Teller Supervisor

  -Process customer transactions while aiding in account opening and meeting branch sales goals-Audit all cash drawers and machines, also maintaining proper cash drawer limits and balancing standards-Provided information and solutions, researching if necessary, account/transaction discrepancies-Assist business clients with change orders-Order cash for the branch and perform cash vault functions-Responsible for training of new tellers-Promoted to Teller 2 within six months of employment and then to Teller Sr. after one year. Back up to branch service manager. Show less

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  Cleveland Indians

  May 2017 - Jun 2018

  Fan Services Team Member

  I worked in the customer service center of the executive offices.-Responsible for answering phone calls, emails, and live chat submissions from fans regarding any questions or issues. I sold and serviced both single ticket and group ticket accounts-Collaborated with other departments to enhance the fan experience, complete projects, and minimize brokers-Worked with the Corporate Partnerships and Premium Hospitality department to service special events, complete radio affidavit audits, and distribute LivePLUS visual marketing highlights to our sponsors-Responsible for training new employees and leading complaint management initiatives. Show less

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  CLE Clothing Company

  Jun 2018 - now

  • General Manager

    Apr 2019 - now

  • Assistant Store Manager

    Jun 2018 - now